
Reservations & Event Executive
3 weeks ago
Benefits
- 5 days work per week/44 hours weekly
- Referral Fee (Up to $3000)
- Uniform provided
- Career Growth Opportunities
- Employee discount of 25%
- Birthday treat for 2pax (Worth up to $150)
- Leave Benefits
- Medical Benefits
- Maintain a charming and groomed appearance as we greet our guests during their entrance to our venue
- Managing Reservations, walk ins & Event bookings below 40 guests
- Knowledge of the offers provided by the venue is required, such as Food, Beverage, Seating Options and Promotions
- Knowledge of Reservation Flow; Consumer View, Booking Platforms, Booking Processes
- Knowledge of Reservations/ Events Policies
- Monitor daily bookings and ensure assigned tables are prepared prior to their arrival
- Ensure that all requests are properly noted on reservation lists and followed up with
- Showing guests to their assigned tables
- Provide menu and announce server’s name
- As a member of the Front Desk, you will also be required to keep informative with the abouts in Sentosa; Ongoing and upcoming Events. Transport timings and methods. Directions and Map of Sentosa etc
- Know the profile of your guests before shift to anticipate and have a sense of who is visiting the Restaurant. Ensure all reservation requests and VIPs of the day are communicated to the respective service captains
- Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
- Maintain constant awareness of operations and reservations on site
- In this role, you will be responsible for anticipating upcoming reservations, turnovers, and ensuring that walk-ins and last minute reservations are handled in a timely manner in each of the respective seating areas based upon turnovers, peak periods, and the current manpower availability to assure smooth operation flow
- Maintain efficiency in response; Phone Calls, Email Enquiries, Whatsapp Enquiries
- Constantly updated with incoming Reviews; appraise and bring up to the Team on Positive and Negative Reviews. Address customer complaints and escalate to the Guest Relations Manager
- Cashier duties; completing transactions, opening and closing cashier duties
- Data Reporting; updating of sales report
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