Events Manager

Overview EVENTS MANAGER ROLE Events Manager, reporting to Head of Events Background in Events, Entertainment, Marketing or Hospitality Big picture thinking, excellent leadership and management skills Strategic thinking and problem solving mindset Outstanding attention to details and well organised, able to multi-task and thrive in a fast paced environment Driven, with a can-do attitude Able to work independently and in teams Able to handle multiple projects and tight deadlines Technology savvy and aware of the latest events technology, ticketing systems and platforms Somebody who enjoys food and wine Job Description Support Head of Events with conceptualisation, planning, logistics and execution of all events. Events include but not limited physical, virtual or hybrid events, including internal staff events and regular club programs Support Head of Events to develop the department in its entirety Manage and lead junior staff in terms of training and development Support Head of Events to work with Human Resource department and develop training programmes for junior staff Support Head of Events to develop, implement and improve department Standard Operating Procedures, processes and policies Support Head of Events to manage events administration and department operational costs To plan yearly events calendar and forecast budget for financial year Support Head of Events to develop and manage price points for different categories of events Drive sales for club events and private dining experiences Support Head of Events to manage Key Performance Indicators as set out by The Executive Committee To operationally run all events in our private events spaces (set up, service, tear down) To manage each event and ensuring each event has the required staff/correct staffing levels Work closely with relevant internal departments to organise the different formats of events, to ensure we meet member expectations and ticket sales target Organise and manage the required stock for the event spaces (tables/ furniture/ linen/ crockery/ cutlery/ IT equipment/ glassware) To deliver each event impeccably, meeting all event expectations To actively provide feedback from all events to ensure all events are delivered to the required standard To build and cement the relationships with the existing members and expand the club offering and relationships beyond the physical premises To lead by example with regards to service standards as required in a luxury brand environment To ensure a truly warm and welcoming experience for all members and visitors dining in the club To ensure that guest expectations are exceeded at all times in all areas of lounge, dining and events service delivery To develop wine knowledge (e.g. via in-house WSET training) To develop an outstanding knowledge of all food, wines, cooking techniques and allergy requirements, to ensure guests can be advised appropriately at all times To develop an outstanding knowledge of restaurant service styles To perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position To assist in planning and coordinating menus with the chef and sommelier team for events Responding to enquiry, managing member feedback and complaints Meet and greet guests, organising table reservations for events To develop knowledge and advising guests on menu and wine choice for events Helping in any area of the club when circumstances dictate as directed by Head of Events (We regret that only shortlisted candidates will be notified.) #J-18808-Ljbffr