L3 Support Engineer

3 weeks ago

Singapur, Singapore The Edge Partnership - The Edge in Asia Full time

Overview

We are seeking an experienced L3 Support Engineer to join our team, serving as the go-to technical expert for the L2 application support team. This role focuses on troubleshooting, resolving incidents, and enhancing existing enterprise applications — ideal for someone who enjoys deep technical problem-solving and ensuring application stability.

Location: Centre of Singapore

Salary Range: $6000 - $8500

Responsibilities
  • Act as the escalation point for the L2 application support team, providing in-depth technical resolutions for application incidents.
  • Troubleshoot and resolve complex issues in existing applications built with MS SQL, C# .NET, and Java .
  • Perform detailed root cause analysis and implement sustainable fixes.
  • Maintain and enhance mid- to large-scale in-house enterprise applications .
  • Optimize application performance and resolve performance-related issues.
  • Collaborate with cross-functional teams (QA, Business, L2 Support) to ensure timely and effective resolutions.
  • Review logs, monitor metrics, and recommend improvements to prevent recurrence of issues.
  • Maintain clear and accurate technical documentation and knowledge base entries.
Requirements
  • Bachelor’s degree in Computer Science, Engineering, or a related field.
  • Minimum 5 years of experience in software engineering or application support, with strong troubleshooting skills.
  • Strong experience with MS SQL, C# .NET, and Java
  • Experience in WPF or Winform is a plus.
  • Strong background in root cause analysis and incident resolution.
  • Hands-on experience in building or maintaining enterprise-level applications.
  • Familiarity with DevOps tools (e.g., Git).
  • Exposure to microservices and/or Apache Kafka is an advantage.
  • Understanding of performance tuning and resolution is beneficial.
  • Ability to adapt to a fast-paced environment and work independently.
Job Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: Software Development, Information Services, and Technology, Information and Media
  • Contract: 1 year contract to start, renewable and convertible to permanent
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