Member Engagement Officer
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As a Member Engagement Officer at ATC Community Office, you will be the first point of contact for businesses applying to and participating in our programmes and initiatives. The role is phone-based for most of the day, with on-ground duties at our on-site events. This is a 6-month contract position with possible conversion to permanent employment based on performance.
Job Responsibilities 1. Programme Follow-up and Outreach- Serve as the primary point of contact for businesses applying to ATC's programmes.
- Follow up by phone with applicants on pending matters, outstanding documents and incomplete applications.
- Re-engage applicants and past participants, on relevant programmes.
- Conduct outbound calls to qualified businesses to introduce ATC's programmes.
- Respond to inbound phone, WhatsApp and email enquiries accurately.
- Prepare a short mid-day report to management on cases cleared and matters requiring assistance.
- Maintain accurate records in our internal systems.
- Support in-person events on the ground: setup, registration desk, walk-in enquiries, ushering, teardown and post-event follow-up with attendees.
- Support our flagship events: schedule meetings with prospective sponsors, follow up with confirmed partners on deliverables and payments, and coordinate partner logistics before and during the event.
- Undertake any other duties assigned by management to support the office's deliverables.
- At least 1 year of experience in a role involving daily outbound calling, such as telesales, telemarketing, membership or education sales, outbound call centre, fundraising or event ticketing.
- Strong communication skills (phone and in-person), with clear spoken English. Mandarin, Malay or Tamil is an advantage.
- Good interpersonal skills, meticulous and detail oriented: communicates only approved information and keeps accurate records.
- Able to work independently and able to work as a team.
- Available for out-of-office hours events - off-in-lieu is provided for participation of such event(s)
- Presentable for front-of-house duties at events.
This position is only available for Singaporean / Singapore PR.
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