Member Engagement Officer

3 hours ago
singapore Private Advertiser Full-time
This position is only available for Singaporean or Singapore Permanent Resident.

About the role

As a Member Engagement Officer at ATC Community Office, you will be the first point of contact for businesses applying to and participating in our programmes and initiatives. The role is phone-based for most of the day, with on-ground duties at our on-site events. This is a 6-month contract position with possible conversion to permanent employment based on performance.

Job Responsibilities

1. Programme Follow-up and Outreach

  • Serve as the primary point of contact for businesses applying to ATC's programmes.

  • Follow up by phone with applicants on pending matters, outstanding documents and incomplete applications.

  • Re-engage applicants and past participants, on relevant programmes.

  • Conduct outbound calls to qualified businesses to introduce ATC's programmes.

2. Enquiries and Reporting

  • Respond to inbound phone, WhatsApp and email enquiries accurately.

  • Prepare a short mid-day report to management on cases cleared and matters requiring assistance.

  • Maintain accurate records in our internal systems.

3. Events and Summit Support

  • Support in-person events on the ground: setup, registration desk, walk-in enquiries, ushering, teardown and post-event follow-up with attendees.

  • Support our flagship events: schedule meetings with prospective sponsors, follow up with confirmed partners on deliverables and payments, and coordinate partner logistics before and during the event.

4. Other ad hoc duties

  • Undertake any other duties assigned by management to support the office's deliverables.

Job Requirements:

  • At least 1 year of experience in a role involving daily outbound calling, such as telesales, telemarketing, membership or education sales, outbound call centre, fundraising or event ticketing.

  • Strong communication skills (phone and in-person), with clear spoken English.

  • Good interpersonal skills, meticulous and detail oriented: communicates only approved information and keeps accurate records.

  • Able to work independently and able to work as a team.

  • Available for out-of-office hours events - off-in-lieu is provided for participation of such event(s)

  • Presentable for front-of-house duties at events.

This position is only available for Singaporean or Singapore Permanent Resident.

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