Customer Support Executive

4 weeks ago

Singapur, Singapore EU Automation Pte Ltd Full time

About us:

We are a European based company in Singapore and we have grown our Sales team rapidly in recent years.

We supply the Manufacturing Industry with automation equipment to enable the ongoing

production of essential everyday items in Automotive, Aerospace. Food and Beverage, Plastics and Packaging, and Pharmaceutical sectors.

We endeavour to be a valuable partner for our clients, our industry and our people.

The Opportunity:

We are currently looking for a Customer Support Executive.

We strongly believe in a career where you can express yourself and love where you work. We promote an atmosphere where pro activity is key, we look to go the extra mile. We want our customers to return, so we keep them at the center of what we do.

You will be responsible for helping to provide the best service to our customer with the aim of increasing customer retention and inspiring loyalty.

Responsibilities:

  • Check customer PO to make sure all information is correct and match our system, process orders accordingly.

  • Place an order and make payment to the supplier if needed. Follow up and update customers of any delay or issue with order immediately.

  • Send Order Confirmation, update and communicate with customers throughout the order up to and beyond delivery.

  • React to problems professionally and proactively, always being customer-centric without losing sight of what is commercially viable for the company.

  • Raise Customer and Supplier Credit Notes in the system for any refund, warranty jobs.

  • Prepare all necessary shipping documents prior to shipping date.

  • Update notes in the company’s CRM system so everyone can see what is happening with any order.

Requirements:

  • Excellent oral and written communication skills in English

  • Teamplayer

  • A good working knowledge of internal CRM systems

  • Experience in handling complaints

  • Ability to multitask, prioritize, and manage time effectively

  • IT savvy

  • Able to handle stressful situations and work under pressure

Benefits:

  • Hybrid Working Policy

  • Medical cover with AIA (AIA Vitality giving you access to perks and White Coat telehealth service including prescription: being delivered the same day)

  • Finish Friday early to kickstart your weekend

  • Celebration of seasonal and life events

  • 15 days annual leave per year, up to 20 days.

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