Senior Operations Executive

4 weeks ago


Singapore RMA Group Full time

Direct message the job poster from RMA Group

Overview

RMA Contracts , a leading BPO service provider and part of the RMA Group, delivers innovative business process outsourcing solutions tailored to fulfil and exceed clients' needs. We are seeking a Senior Operations Executive to join our team and play a critical role in managing and driving operational excellence across our diverse projects.

Responsibilities
  • Manage and oversee daily operations across assigned projects to ensure service levels and client expectations are consistently met.
  • Coordinate with clients, project teams, and vendors to resolve issues and ensure seamless service delivery.
  • Support the development and implementation of operational policies, procedures, and SOPs to drive efficiency and compliance.
  • Monitor project KPIs, prepare reports, and highlight risks or opportunities for improvement to management.
  • Assist in workforce planning, scheduling, and resource allocation to ensure adequate coverage and productivity.
  • Identify process gaps and recommend improvements to enhance service quality and operational performance.
  • Participate in client meetings and audits, providing operational insights and ensuring compliance with contractual obligations.
  • Mentor junior executives and support their professional development, ensuring the team's overall capability grows with the business.
Requirements
  • Bachelor's degree or diploma in Business, Operations Management, or a related field.
  • At least 3–5 years of operations experience, preferably in a BPO, service, or outsourcing environment.
  • Strong problem-solving, organizational, and analytical skills.
  • Excellent communication and interpersonal abilities to engage effectively with both clients and internal teams.
  • Ability to multitask, prioritize, and work under pressure in a fast-paced environment.
  • Proficiency in MS Office (Excel, PowerPoint, Word) and familiarity with project management tools will be an advantage.
Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Customer Service
Industries
  • Transportation, Logistics, Supply Chain and Storage
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