VP, Senior Application Support Lead

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

Job Summary

We are seeking a highly-skilled and experienced Senior Application Support Lead to oversee Level 3 support for our mission-critical applications. This role involves leading a team of support engineers, managing escalations, and ensuring the stability and performance of applications across production environments.

Role Overview

As the Senior Application Support Lead, you will be responsible for the end-to-end management of open-system applications within the Cards Technology domain. This includes overseeing system support, obsolescence upgrades, vulnerability fixes, and DevOps standards. You will lead a cross-functional team across Singapore and offshore locations, ensuring operational excellence and alignment with UOB’s strategic technology goals.

Key Responsibilities

• Lead and manage application support and delivery for open-platform systems including Rewards, Collections, Micro Services, 3D Secure, and Merchant/Card Portals.
• Drive obsolescence upgrade projects in collaboration with Risk Control, Development, Infrastructure, and Testing teams.
• Oversee software patching, vulnerability remediation, and DevOps compliance.
• Provide Level 3 support and coordinate with L1/L2 teams for incident resolution and root cause analysis.
• Establish and maintain support processes with business operations to ensure timely delivery of fixes.
• Build and manage offshore teams, including hiring, coaching, and performance feedback.
• Collaborate with internal and external stakeholders including software vendors, compliance teams, and business units.

Technical Leadership

• Provide Level 3 support for complex application issues and escalations.
• Conduct root cause analysis and implement long-term solutions.
• Monitor application performance using tools like Splunk, AppDynamics, or New Relic.
• Lead incident response and coordinate resolution efforts across teams.
• Review and manage application changes and deployments.

Team & Stakeholder Management

• Lead and mentor a team of support engineers, ensuring high performance and growth.
• Collaborate with development, QA, infrastructure, and business teams to resolve issues.
• Communicate effectively with stakeholders during incidents and post-mortems.
• Ensure SLAs and KPIs are met consistently.

Operational Excellence

• Drive process improvements and automation initiatives to enhance support efficiency.
• Maintain and update support documentation, runbooks, and knowledge bases.
• Ensure compliance with security and regulatory standards.
• Participate in capacity planning and disaster recovery exercises.

Job Requirements

• Bachelor Degree in Computer Science, IT, Engineering or related field.
• 12–15 years of experience in application support and team management.
• Proficiency in:
  • Java/J2EE, WebLogic, JBoss EAP, Tomcat
  • Oracle SQL
  • IBM MQ, Web Services
  • Apache HTTP Server
  • Unix/Linux Shell Scripting
  • CI/CD tools and practices
• Domain knowledge in tokenization, 3D Secure, merchant acquiring, commercial cards, and/or internet banking is a plus.
• Strong understanding of SDLC and Agile methodologies.

Core Competencies

• Analytical thinking and problem-solving
• Effective communication and stakeholder management
• Strategic planning and execution
• Team leadership and coaching
• Multi-tasking and performance under pressure
• Delivery-focused mindset with attention to detail

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate\'s age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a Difference

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