VP, Application Support Lead

Join to apply for the VP, Application Support Lead (Cards) role at UOB

About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description
We are seeking a highly-skilled and experienced Application Support Lead to oversee Level 3 support for our mission-critical applications. This role involves leading a team of support engineers, managing escalations, and ensuring the stability and performance of applications across production environments.

Key Responsibilities
The Application Support Lead is responsible and accountable for managing application support, provide solutions / alternatives for incidents, drive batch recovery, initiate & implement solutions to improve batch efficiency and recoverability for Cardlink application under Cards Technology department.

Technical Leadership

• Provide Level 3 support for complex application issues and escalations.
• Conduct root cause analysis and implement long-term solutions.
• Monitor application performance using tools like Splunk, AppDynamics, or New Relic.
• Lead incident response and coordinate resolution efforts across teams.
• Review and manage application changes and deployments.

Team & Stakeholder Management

• Lead and mentor a team of support engineers, ensuring high performance and growth.
• Collaborate with development, QA, infrastructure, and business teams to resolve issues.
• Communicate effectively with stakeholders during incidents and post-mortems.
• Ensure SLAs and KPIs are met consistently.

Operational Excellence

• Drive process improvements and automation initiatives to enhance support efficiency.
• Maintain and update support documentation, runbooks, and knowledge bases.
• Ensure compliance with security and regulatory standards.
• Participate in capacity planning and disaster recovery exercises.

Job Requirements

• Degree in Computer Science or related discipline.
• At least 10-15 years of experience with at least 5-8 years in Cards application domain on a mainframe platform.
• Hands-on experience using CardLink hosted on a mainframe platform as well as working knowledge of Cards peripheral systems like Rewards, Collections, Tokenization, 3D Secure, Merchant/Cards Portals.
• Significant domain knowledge in Cards Acquiring and Issuing.
• Experienced in working with mainframe online related technologies including CICS/Online, Message layer/API integration, CICS Expediter.
• Experience with Mainframe Batch Processing Environment JCL, JES2 Batch and VSAM.
• Good working knowledge skills with Microsoft Office Products, Microsoft Visio and Microsoft Project.
• Excellent analytical, communication, and leadership skills.
• Concise understanding of the system development life cycle.
• Good problem solving, out of box thinking, analytical, system thinking and solutioning skills.
• Fast learner, enjoy analytical work with attention to details and proactive in providing solutions.

Additional Requirements
Develop, Engage, Execute, Strategise, University-Bachelor - Computer Science

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.