Front Desk Supervisor

7 days ago

Singapore MAMA SHELTER Full time
Overview

Would you like to do the opening of our Mama Shelter Singapore?

THE MISSION? Our customers and our Front Office team are in good hands with you. Just like Mama, you ensure that each welcome and interactions are personalized and warm, not just at the beginning, but maintained at all times of the day. You coach and supervise the team. You are responsible for the smooth progress of the shift through excellent preparation and distribution of tasks. You control the cash registers and also verify all of the existing accounts. You respond directly to customer requests and complaints. Involved in the marketing of Mama services, you like to promote our shop (sale and merchandising of products), the restaurant and our events. True coordinator of the Front Office Manager and their assistant, whom you take over for in their absence, you report and communicate all information at the end of each shift. The customer experience must be perfect and you are the guarantor.

Responsibilities

The responsibilities reflect the opening role for Mama Shelter Singapore and include:

  • Coach and supervise the Front Office team; ensure smooth progress of the shift through preparation and task distribution.
  • Control cash registers and verify existing accounts.
  • Respond directly to customer requests and complaints.
  • Participate in marketing of Mama services; promote the shop, the restaurant and events.
  • Coordinate with the Front Office Manager and their assistant, reporting at the end of each shift.
  • Maintain a perfect customer experience and act as guarantor of quality during the shift.
Qualifications

MADE FOR YOU? ONLY IF…

  • Detail is important to you, nothing goes missing thanks to your anticipation.
  • You are a diplomat and know how to make the link between your superior and your team.
  • You teach your team how to upsell, without turning into the Wolf of Wall Street.
  • Confidentiality is important to you: what happens at Mama stays in Mama.
  • Team spirit is your strength, like the "Gladiators in suits" with Olivia Pope.
  • You know how to optimise sales & occupancy: 100% OBJECTIVE
  • You were the one who included the new kid in the group at the start of the school year.
  • True teacher, you like to transmit your knowledge and develop the young Padawans into Jedi.
Your Little Extras
  • For you The Shining is not only a horror movie but above all, a film about a hotel.
  • Your leadership is natural and effective; everyone knows that when Mama is not there, the children will play, but Mama can count on you.
  • Opera Cloud is your PMS of choice, and you master it like a pro.
  • Just like Michael Scofield, you can be tattooed and not scare away the children.
Additional Information

We're sure you know the beat: 1st verse: We set up a first telephone interview with our HR if your application moves to our rhythm. Chorus: After the successful telephone interview, we will see you at Mama, be ready (chorus x2 depending on the position). Last verse: Mama won't leave you wondering; you will have an answer from us whatever the outcome.

#J-18808-Ljbffr

  • Front Desk Supervisor

    2 weeks ago

    Singapore beBeeLeadership Full time $50,000 - $80,000

    Job Title: Front Desk SupervisorThe Front Desk Supervisor is responsible for overseeing the smooth operation of the front desk, ensuring that guests receive exceptional service and support.Plan and coordinate daily activities to maintain efficiency and productivity at the front desk.Supervise and assist staff in resolving guest complaints and requests in a...

  • Resort Front Desk Executive

    4 days ago

    Singapore SENTOSA BEACH RESORT PTE LTD Full time

    Shangri-La Rasa Sentosa, Singapore We are looking for Front Desk Executive (Supervisor)As the Front Desk Executive (Supervisor) , we rely on you to: Take responsibility of the front office to ensure smooth and efficient operation at all times Supervise and lead all service associates in their daily activities Upsell rooms to meet guests' needs when...

  • Front Desk Manager

    2 weeks ago

    Singapore FOCUS MOVEMENT PTE. LTD. Full time

    **RESPONSIBILITIES**: - Responsible for running the front desk day-to-day operations, ensuring the quality and standard, and leading by example - Supervises, supports, trains and ensures front desk staff are informed of current promotions and activities - Performs administrative and financial reports such as tallying of daily closeout reports, tracking of...

  • Front Desk Operations Manager

    1 week ago

    Singapore beBeeCustomerService Full time $48,000 - $78,000

    Job Title:Front Office Supervisor Description:The front office supervisor plays a crucial role in ensuring the highest standards of guest service are consistently delivered. This individual is responsible for overseeing daily front desk operations, supervising and supporting front desk staff, managing the check-in/check-out process, and acting as the point...

  • Front Desk Supervisor

    6 days ago

    Singapore BIDEFORD HOUSE PTE. LTD. Full time

    **Responsibilities**: - Supervise and coordinate front desk activities to maintain a smooth flow of operations. - Perform guest check-in and check-out processes to minimize wait times and ensure guest satisfaction. - Provide guidance and support to front desk staff, ensuring they deliver exceptional service to guests. - Handle guest inquiries, concerns, and...

  • Front Desk Manager

    7 days ago

    Singapore beBeeSupervisor Full time $3,500 - $5,500

    Job Title: Hotel Operations SupervisorHotel Operations Supervisors are responsible for overseeing all aspects of Front Office operations. They ensure that guests receive exceptional service and that hotel standards are met.Oversee the front desk, manage reservations, and handle guest inquiries.Assist with check-ins, check-outs, and room assignments.Develop...

  • Front Desk Manager

    6 days ago

    Singapore SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD. Full time

    JOB SUMMARY Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Call Center and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and...

  • Resort Front Desk Executive

    2 weeks ago

    Singapore SENTOSA BEACH RESORT PTE LTD Full time

    Shangri-La Rasa Sentosa, Singapore We are looking for Front Desk Executive (Supervisor)As the Front Desk Executive (Supervisor) , we rely on you to: Take responsibility of the front office to ensure smooth and efficient operation at all times Supervise and lead all service associates in their daily activities Upsell rooms to meet guests' needs when...

  • Front Desk

    2 weeks ago

    Singapore DOWN FOR MORE PTE. LTD. Full time

    **The Job in a Nutshell** The Down For More (DFM) Full Time (FT) Front Desk Staff will be responsible for the inner workings of their studio, including but not limited to; all facets of Customer Service Management, presentation of the physical studio space, and Management of the Online and Offline Operations. The FT Front Desk Staff will be responsible for...

  • Front Desk Officer

    7 days ago

    Singapore beBeeCustomerService Full time $2,500 - $3,500

    Seeking a polite, energetic and customer-focused Front Desk OfficerThis role is responsible for maintaining a warm and professional presence at the front desk or entrance area. The Front Desk Officer will be the first point of contact for visitors and guests, ensuring they feel welcome and assisted throughout their stay.Greet and welcome guests with a...