
MIU MIU In Store CRM Manager
4 weeks ago
Overview
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church’s and Car Shoe brands, and has employees of over 100 nationalities.
Job PurposeThe Miu Miu In-Store CRM Manager & Client Development Manager is responsible for developing and reinforcing a client-centric culture within the store, ensuring the correct execution of the global CRM strategy.
The In-store CRM Manager will provides the store staff with the necessary information to consolidate the Clienteling roadmap and supports managers in implementing specific CRM projects for the Miu Miu store.
As a leader in luxury retail, the In-store CRM Manager is the ambassador of the Brand and makes a key contribution to the development of the client portfolio in the store, recruiting new customers and strengthening the relation with the existing, particularly the VICs.
Miu Miu CRM In-store & Client Development Manager contributes to the store results by:
- Implementing a Clienteling Mindset, thereby increasing the Clienteling KPIs performance
- Elevating the quality of the Customer Experience
- Building Client Loyalty and sustaining long-term relationship
- Supporting the proper management of the store Client Portfolio
- Contributing to the total sales performance of the store
- Supervise all the clienteling activities of the store staff, defining a specific development plan for each Client Advisor.
- Perform weekly and monthly customer and KPIs analysis to monitor the store CRM performance.
- Assist the Store Manager in designing the CRM action plan, taking into account the business needs and the event calendar.
- Review and analyze Client Advisor performance on Clienteling and Retail KPIs, providing the Store Manager with individual development plan
- Design and implement action plans focusing on data collection, local clients retention and brand loyalty
- Contribute from a CRM and Clienteling perspective with other departments to the development and implementation of in-store new product launches, new events, client experiences, etc.
- Ensure that the store staff is well trained in the use of all the Clienteling tools.
- Oversee and manage local training materials and training sessions on specific CRM topics including clienteling strategy, CRM best practices (eg. data capture and customer contactability) and commercial initiatives.
- Support the Sales Staff in the proper management of the VIC Clients, working in the growth of the number and potential of this cluster.
- Collaborate with PR Department in the management of celebrities and influences.
- Collaborate with the Local Retail team to improve the store performance.
- Ensures a good knowledge of the market and consumer trends to improve the fashion sense of the store staff.
- Ensure the growth of the stores customer community, including through participation in events outside the shop.
- Clienteling Mindset
- Problem solving, curiosity and interest in luxury/fashion, art and design.
- Self-motivated.
- Positive and collaborative approach.
- Able to work independently as required, but able to function as part of a larger team structure.
- Good communication and interpersonal skills.
Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to builder a fair and respectful workplace for all.
-
MIU MIU In Store CRM Manager
4 weeks ago
Singapur, Singapore BoF Careers Full timeOverview Join to apply for the In Store CRM Manager, Miu Miu role at BoF Careers . The Miu Miu In-Store CRM Manager & Client Development Manager is responsible for developing and reinforcing a client-centric culture within the store, ensuring the correct execution of the global CRM strategy. The In-store CRM Manager provides the store staff with the...
-
PRADA Department Manager, MBS
4 days ago
Singapur, Singapore Prada Full timeFounded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's and Car Shoe brands, and has employees of over 100 nationalities. JOB PURPOSE : To be a Company Brand Ambassador and to be...
-
Store Manager
2 weeks ago
Singapur, Singapore SEPHORA SINGAPORE PTE. LTD. Full timeOverview The Store Manager is responsible for the overall store management by efficiently leading a team and ensure smooth operations to optimize sales and deliver outstanding customer service. Be an ambassador of Sephora and embrace working in a fast paced environment. Responsibilities 1) People Management Recruit & Retention Involved in the...
-
Assistant Store Manager
1 week ago
Singapur, Singapore Inside Lvmh Full timeOverview The Assistant Store Manager is responsible for the overall store management by efficiently leading a team and ensure smooth operations to optimize sales and deliver outstanding customer service. Be an ambassador of Sephora and embrace working in a fast paced environment. Responsibilities People Management – Involved in the recruitment of store...
-
Store Manager
4 weeks ago
Singapur, Singapore GIVENCHY Full timeOverview Partnering with the Brand Director, the Store Manager is responsible for assisting with the management of the retail team and store operations, ensuring the highest level of customer service throughout the store in line with Givenchy’s expectations. Leadership and Team Management Lead, inspire, and mentor the retail team, fostering a culture of...
-
Assistant Store Manager
1 week ago
Singapur, Singapore LVMH Group Full timeOverview The Assistant Store Manager is responsible for the overall store management by efficiently leading a team and ensuring smooth operations to optimize sales and deliver outstanding customer service. Be an ambassador of Sephora and embrace working in a fast paced environment. Responsibilities People Management Involved in the recruitment of store team...
-
CRM Manager
4 weeks ago
Singapur, Singapore Castlery Full timeOverview Join to apply for the CRM Manager role at Castlery . We\'re rethinking homes for how people really live, and we\'re looking for a CRM Manager to join our Marketing team to help shape the future of living—one thoughtful detail at a time. From strategy to storytelling, Marketing powers brand and business growth at Castlery. What you\'ll be doing...
-
Store Manager
2 weeks ago
Singapur, Singapore GIVENCHY Full timePartnering with the Brand Director, the Store Manager is responsible for assisting with the management of the retail team and store operations, ensuring the highest level of customer service throughout the store in line with Givenchy’s expectations. Responsibilities Lead the retail team to achieve and maintain operational excellence through efficient...
-
Singapore Store Manager
4 weeks ago
Singapur, Singapore Anta Southeast Asia Full timeOverview ANTA was established in 1991, while ANTA Sports Products Limited, a widely recognized global sportswear company, was listed on the Main Board of HKEx in 2007 (Stock Codes: 2020 (HKD counter) and 82020 (RMB counter)). The mission of the company is to integrate the sports spirit of “Going Beyond Oneself” into everyone’s daily life. ANTA Sports...
-
Store Manager
1 week ago
Singapur, Singapore Fendi Full timeAs Store Manager you will be responsible for overall management of the store, staff, merchandise and customer service. You will work towards achieving the sales objectives, store profitability goals, achieving and maintaining high operational and merchandising standards, building highly motivated team and coaching/developing your team members to enable them...