Store Manager

Overview

Partnering with the Brand Director, the Store Manager is responsible for assisting with the management of the retail team and store operations, ensuring the highest level of customer service throughout the store in line with Givenchy’s expectations.

Leadership and Team Management

• Lead, inspire, and mentor the retail team, fostering a culture of excellence, passion, and develop a high performing team of sales associates.
• Ensure all new hires are properly onboarded and given all essential training.
• Set clear expectations, coach and conduct performance evaluations with sales associates individually and on the sales floor, motivating team to meet defined targets.
• Recommend relevant training for retail to build service, selling and product knowledge skills.
• Establish and monitor performance metrics for the retail team, providing constructive feedback and regular performance review and coaching to achieve individual and team goals.
• Foster a positive and collaborative work environment.

Job Responsibilities Sales and Business Development

• Achieve and exceed sales targets and KPIs.
• Propose and implement strategic sales plans to drive revenue growth, ensuring alignment with brand objectives e.g. promote client centric initiatives to increase conversion.
• Strong commercial mindset and proper cost control to maximize sale profits, minimizing stock losses.
• Analyze sales data and identify trends to optimize business performance.
• Monitor competitor activities and market trends to identify opportunities.
• Ensure balance between customer experience, financial targets, talent development/retention and operational efficiencies.

Customer Experience

• Be the Brand Ambassador; maintaining a strong floor presence to ensure each client experience is in line with Givenchy standards of excellence.
• Cultivate and nurture relationships with clients, ensuring long-term brand loyalty.
• Collaborate with the marketing/clienteling team to implement effective promotional initiatives, events, and campaigns.
• Execute and communicate CRM strategy to the retail team to ensure the client-telling process is properly executed in the store in accordance with the company guidelines and business strategies.
• Implement customer service initiatives to enhance the customer experience.
• Compute and analyze reports with necessary tools to access customer service delivery (i.e. Mystery Shop, CRM Reports).
• Address and resolve customer complaints and issues promptly and professionally.
• Ensure the delivery of exceptional customer service that aligns with the brand's luxury standards.

Store Operations

• Ensure operational excellence in all facets of store management, including inventory management, visual merchandising, and store maintenance.
• Manage the compliance of retail team with established Company policies and standards, such as safekeeping of Company funds and property, human resources practices, merchandise handling, security, sales and record-keeping procedures.
• Ensure all inventory control, fraud prevention and audit practices are implemented and maintained in line with Givenchy/LVMH standards.
• Lead regular store meetings to discuss performance, sales training, product knowledge, merchandising, and to convey other necessary information to associates.
• Collaborate closely with merchandising, logistics, marketing, and other departments to optimize store operations.

Reporting and Communication

• Generate comprehensive reports on store performance, sales metrics, and client feedback.
• Ensure all databases and files are well organized and securely maintained as per established guidelines.
• Complete all requests for information accurately and on time.
• Comply with all policies and procedures as defined by Givenchy and LVMH.

Team Collaboration

• Work collaboratively as an active team player to support all business activities.
• Actively participate in any implementation of training and tools.
• Maintain an open, positive, and constructive communication with team members.

Profile

• Minimum 5–7 years of retail management experience, preferably in the luxury fashion.
• Proven track record in driving sales performance, managing teams, and achieving KPIs in a high-end retail environment.
• Experience in clienteling and cultivating long-term relationships with high-net-worth individuals.
• Strong people management and team development skills; able to lead by example and elevate team performance and client service standards.
• Strong analytical and decision-making skills; ability to interpret sales data and translate insights into action plans.
• Ability to align store strategy with brand vision and global business objectives.
• High level of integrity, discretion, and professionalism.
• GIVENCHY is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.

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