Store Manager

2 weeks ago

Singapur, Singapore PLAIN VANILLA BAKERY PTE. LTD. Full time

The Store Manager (a.k.a. Business Manager) owns the business end-to-end by shaping strategy, leading the team, analyzing market and customer insights, leading commercial growth, and mentoring future leaders to deliver long-term success.

Responsibilities

  • Responsible for achieving the store’s annual, quarterly, and monthly revenue, cost, and profit targets.
  • Monitor inventory performance, including cost control, loss tracking, and discrepancy resolution.
  • Lead stock planning and order review: validate material usage forecasts, order schedules, and vendor alignment.
  • Ensure SOPs for inventory and asset management are implemented, maintained, and improved across the store.
  • Oversee asset and material safeguarding, ensuring equipment, tools, and supplies are used and maintained responsibly.
  • Assist in implementing the company's brand activities and promoting its business philosophy and corporate culture.
  • Responsible for managing relationships with customers, landlords, and store staff, handling customer complaints and feedback properly to enhance customer satisfaction.
  • Responsible for store venue renting and collaboration with external corporations and partnerships related to the store.
  • Responsible for daily management and supervision of store staff, including training, on-the-job guidance, performance evaluation, and personal development.
  • Responsible for analysing store operation data to improve and increase store revenue.
  • Review and analyse regular customer behaviour from loyalty program data to suggest local store strategies and improve retention and satisfaction.
  • Responsible for improving work procedures and rules for each position within the store and updating documentation of guidelines and SOPs.
  • Complete other tasks assigned by management.

Requirements

  • Education Level: Bachelor's degree or above.
  • More than 3 years of work experience in F&B or retail industries, including at least 1 year in a managerial role.
  • Skills: Proficient in office software, including slide presentations, documentation, basic Excel analysis, and professional-level English proficiency.
  • Strong leadership, decision-making, interpersonal, communication, planning, and execution skills.
  • A proactive drive to learn.
  • Genuine passion for coffee, food, or baking.
  • A strong work ethic.
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