Store Manager

Job Purpose:

To lead the store team in achieving store business objectives. To establish the highest standard of service in both external and internal customers, providing direction and coaching to the store team to ensure store operate efficiently to maximize sales and profit.

What we offer:

• Competitive salary

• Medical benefits

• Birthday leave, marriage leave

Job Descriptions:

1. Generating Sales
   Leading store team in maximizing sales and commercial opportunities.

   Regularly reviews & analyses sales figures including Daily, Weekly and Monthly BI

   Leads walkarounds with Commercial, Visual Team and store visitors, highlighting best sellers, feedback on product information, availability risks, cataloguing and areas of missed opportunity

   Consistently utilises other stores and builds robust relationships on Region, Regional Leadership Teams, Trading Teams and Head Office to drive the stores profile

   To lead and focus on maximizing sales and commercial opportunities in the following areas: -

   Maximize the sales return per square foot.

   Increase average basket and overall transactions of the responsible business unit.

   Efficiency of the full preparation/implementation of sales promotion activities.

   Seasonal change is accordance to the seasonal guide provided and merchandise display present the season highlight and the standard of display is high to promote better shopping experience and increase sales.
   Analysis sales figure and seek ways to increase sales via looking into areas of strengths and weaknesses guided by commercial numbers and on floor observation.
   Use stock management systems to ensure the optimum stock availability and provide solution to ensure logistic movements of stocks including consolidation is being carried out in the most efficient manner i.e. WH to store, fitting room stock turnaround time and receiving stocks turnaround time are optimum.
   Full implement best practices following the commercial management toolkit as guide to better manage the commercial aspect of the store business.
   Lead and motive the team to achieve daily target set.
   Provide timely feedback to the Buyers on all appreciation and markdown action, including aged/slow-selling merchandise, and ensure effective clearance of stocks.

2. Deliver Excellent Customer Service
   Build a service culture that drive team towards achieving excellent customer service via mentoring, coaching, investigate training requirement, motivation, incorporate customer service into daily briefing and role play and leading by example.
   Delivers great service for our customers and role models with our 4 key service behaviours at all time
   Achieve company and store customer satisfaction score and Net Promoter score target or above.
   Exploits the stores service offer and has awareness of our competitors service proposition to drive customers’ expectations e.g. fitting rooms, tills and using new service technology
   Ensures customer complaints are dealt appropriately with in a timely manner and risks are identified and managed

3. Merchandise Management & Department Presentation
   Drives the Visual Team to ensure the delivery of the activity calendar including events, sale, seasonal and product launches
   Liaise with the Merchandising Team to ensure the best mix of available merchandise is displayed in the store.
   Liaise with the VM team to ensure high standards of merchandise presentation at all times.
   Plan and implement changes to merchandise layouts to maximise returns per square foot.
   Ensure each Section Manager has updated the sales floor plans for the regular and sales period.
   Periodically update the sales floor plan and ensure floor proportionality match sales efficiency and suggest areas for improvements.
   Implement “Basic Stock System” and ensure backroom is clean and tidy so that team could easily locate stocks for replenishment purposes.
   Probe department strengths and weaknesses, make recommendations for changes.
   Ensure brand names of each sub brand unit and merchandise themes are effectively highlighted in all departments.
   Ensure aged and damaged merchandise are cleared according to Company’s policies.
   All Seasonal Clearance preparation work and clearance guide are fully complied with including price change on the floor via price tagging are according to the clearance lists provided by the Merchandise team.

4. Drive In-Store Operational Efficiency
   Ensure maximum efficiency by planning and implementing of staffing resources.

   Work closely with the supporting team to ensure that merchandise is efficiently ordered, delivered and returned from / to the Warehouse and store or store to outlets, correct BTF is built on each line.

   Adhere to legal and company regulations and ensure company assets are safeguarded through maximum effectiveness of health and safety policy, security procedures and premises management.

   Liaise regularly on all relevant operational matters with Line Manager.

   Monitor and review all the operations standards are complied at the designated store.

   Leads Safe & Legal working environment for colleagues & customers and is accountable for the stores Business Continuity Plan

   Has a detailed understanding of company due diligence requirements and the internal audit processes and keeps up to date with any changes to the Trading Safely & Legally policy

   Leads on official visits

5. Cost Control
   Ensure all administrative documentation and procedures relating to financial and stock control are fully implemented.
   Manage stock take preparation/activities and initiate the appropriate follow up / investigation on stock loss.
   Ensure staffing resources are productive & cost efficient.
   Set and control budgets for designated areas.
   Support the commercial efforts in ensuring store operation expenses are in line with budget allocation.
   Leads improvement in store efficiencies / cost improvement processes and the store cost improvement action plan e.g productivity

6. People Management
   Lead and motivate department staff to drive delivery of consistent high standards of performance and behaviour
   Deliver the performance review process and provide regular feedback to team
   Provides regular feedback to your direct reports and recognises individuals who perform well in their role
   Identify and develop talent through effective development planning and training
   Drives individual performance and develops potential through the successful implementation of the career path
   Communicate effectively and engage team throughout the department and the company
   Implements company HR policies consistently across the store to drive improvements
   Ensures the staffing model is regularly reviewed and reflects store activity, delivering the right people in the right place and at the right time for customers assistance and management.
   

Job Requirements:

Minimum Experience

• Minimum 4 Years’ Experience in Store Management

Key Skills

• Translate business objectives into an actionable operating plan for the store

• Plan ahead to identify store requirements to meet the business goals

• Has the ability to pick out key facts from a mass of data and interpret into meaningful issues/actions for the store.

• Respond in a positive and flexible way to constantly changing Business circumstances

• Effective interpersonal skills for managing a high performing team and creating positive working environment

• Focusing energy into getting things done and meeting expectations or objectives.

• Organizing self and others to make things happen.

• Push the individual to set higher target and achieve higher standard.

• Demonstrate enthusiasm for continuous improvement.

Technical Skills / Systems Skills

• Store Commercial/People/Financial Skills

• Experience of retail store operations & Store management systems

• Strong commercial acumen and well-versed in retail market trend.

• Good Communicator

• MS Office, especially Excel

• Knowledge of SAP an additional advantage

Behavioral Competencies

• Delighting Our Customers

• Collaboration

• Always maintaining a high morale and encourage team by role modeling

• Managing Complexity

• A flexible and positive mind set at times of different phases of commercial activities throughout the year.

• Excellent Planning and Organizing Skills

• Taking Initiative

• Drive for Results