Collections Executive

2 days ago

Singapur, Singapore Toyota Financial Services Full time

Collections Executive (Credit Executive) This role is a 6 months contract. We are looking for someone with strong initiative, excellent communication skills, and a results-driven mindset to ensure effective recovery and compliance with company policies. Proactively contact overdue and delinquent customers via phone and email to recover outstanding payments. Apply effective negotiation techniques and innovative approaches to encourage repayment and resolve defaults. Conduct research to obtain updated contact information for unreachable customers. Oversee the repossession and remarketing process for vehicles, ensuring timely and compliant execution. Maintain high standards in all collection activities and ensure adherence to internal quality benchmarks. Drive continuous improvement in collection processes to meet performance targets. Provide administrative support including contract management, loan processing, and day-to-day customer service. Respond to customer enquiries and complaints professionally across various channels (calls, emails, digital platforms). Handle requests related to loan details, early termination quotations, and invoice preparation. Liaise with internal and external stakeholders such as HPFLAS, LTA, and other relevant authorities. Prepare and submit daily and monthly disbursement reports. Ensure compliance with the 4-eyes principle and segregation of duties at all times. Perform any other ad-hoc duties as assigned by the supervisor. Requirements Diploma or Degree in any discipline. Minimum 5 years of experience in collections, default handling, or cash management within financial services, leasing, or automotive sectors. Strong initiative and a self-driven approach to problem-solving. Results-oriented with excellent communication and interpersonal skills. Candidate is required to liaise with Mandarin-speaking clients. #J-18808-Ljbffr

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