AVP, Collections Supervisor

Overview Who We Are As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. By taking the time to truly understand people, we provide support, services, solutions, and career paths that meet their needs and desires. Today, we’re on a journey of transformation, leveraging technology and creativity to become a future-ready learning organisation. Our strategic ambition is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future, innovate the way we deliver financial services, work in friendly, supportive teams, and build lasting value in your community. Your Opportunity Starts Here. Why Join As a Collections Supervisor, you’ll play a crucial role in the business objectives of mitigating flow through of accounts to Non-Performing Loan status. You will work closely with our customers by developing repayment solutions to help them manage their debts, achieving a good balance between our business needs and customers’ payment abilities. How You Succeed To excel in this role, you\'ll need to strike a balance between empathy and assertiveness. You\'ll work closely with your team to develop and implement effective collection strategies, leveraging data and insights to identify opportunities for improvements, including streamlining of processes. Your ability to communicate effectively, both verbally and in writing, will be essential in negotiating with customers and resolving complex issues. What You Do Manage and lead the Unsecured pre NPL team to control delinquencies and minimise flow through to Non-Performing Loans (NPL) for Consumer and Small Business Lending. Responsible for effective portfolio management of unsecured delinquent and assessing the credit worthiness of cases to minimise flow through to non-performing loans (NPL). Supervise and manage subordinate staff in their day-to-day performance and ensure smooth operations daily. Lead and develop a high performing team through personal coaching, feedback appraisals and training, to achieve portfolio and individual indicators set. Analyse portfolio management information and implement collection strategies to control delinquencies. Possess strong process framework to ensure compliance with regulations and polices. Plan for succession and continuity of jobs by identifying and developing potential staff. Implement work force initiatives to enhance collaboration, maintain high staff morale and positive employee engagement Assume projects and streamlining of processes to improve efficiencies or controls Who You Are 5-8 years of Collections experiences At least 8 years of working experience with at least 3 years in managerial/supervisory position within banking industry Strong leadership, coaching and motivational skills, with the ability to motivate and develop a high performing team Excellent communication and negotiation skills Analytical and problem-solving skills, with the ability to interpret collections data and apply appropriate collections strategies Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple projects Who You Work With Group Risk Management works independently to protect, build, and drive our businesses. The team supports good decision-making with strong risk analysis and a crucial, comprehensive role in sharpening our competitive edge, protecting the group from unforeseen losses, keeping risk within appetite, and managing growth. You will be part of the Collections Team, under the Group Consumer Credit Risk Management Department, which is responsible for managing credit risk and developing strategies to minimize losses. What We Offer Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers. Job Details Seniority level: Executive Employment type: Full-time Job function: Accounting/Auditing and Finance Industries: Banking #J-18808-Ljbffr