Head of Tech Ops and Service Management

4 days ago

Singapur, Singapore TENTEN PARTNERS PTE. LTD Full time
Our client, a leading financial institution with a strong presence across ASEAN, is building a new technology function to support its expanding investment and asset management business. They are seeking a Head of Technology Operations to play a foundational role in establishing this capability from the ground up. This is a newly created opportunity for a senior, hands-on leader to drive operational excellence across production systems, application support, and vendor-managed services — while also shaping practices around SRE, DevOps, and ITSM. Responsibilities

Technology Operations & Service Management

  • Lead day-to-day operations across business-critical applications, infrastructure, and vendor-supported platforms

  • Define and implement ITSM processes (incident, problem, change management)

  • Establish and track SLAs, SLOs, and KPIs to ensure high service quality

  • Act as the key liaison between internal teams, group technology, and external vendors

Site Reliability Engineering & DevOps

  • Champion observability, monitoring, and automation to reduce downtime

  • Lead performance tuning, capacity planning, and failover testing

  • Collaborate with development teams to embed reliability and operability into systems

Application & Data Support

  • Manage support for investment platforms and core business applications

  • Monitor and maintain data pipelines for accuracy and availability

  • Conduct root cause analyses and lead resolution of recurring issues

What We're Looking For

  • 8–12 years of experience in Technology Operations, SRE, or ITSM roles

  • In-depth understanding of ITIL, modern DevOps, and observability tooling

  • Proven ability to manage third-party vendors and service providers

  • Comfortable leading a small team or operating as a hands-on individual contributor

  • Background in financial services (e.g., asset management, banking, fintech)

  • Strong interpersonal and stakeholder engagement skills

  • Degree in Computer Science, Engineering, or related field

Benefits

  • Base Salary: SGD 180,000 – 240,000 per annum

  • Bonuses: Competitive performance-based structure

  • Benefits: Comprehensive healthcare, wellness programs

  • Hybrid working model – centrally located office in Singapore

Ready to shape the future of tech operations in financial services? Apply now and send your cv to Equal Opportunity Statement

TENTEN Partners is an equal opportunity firm and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws.

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