IT Support Specialist

2 weeks ago

Singapur, Singapore KYEC (S) Pte Ltd Full time

1. End-User & Technical Support

  • Provide first-line support for office productivity and collaboration tools (Microsoft Office Suite, Teams, SharePoint, Google Workspace, email, etc.).
  • Troubleshoot and resolve hardware, software, and network issues related to desktops, laptops, printers, scanners, and copiers.
  • Deliver timely and professional support to users, ensuring minimal disruption to business operations.
2. System & Workplace Maintenance
  • Perform routine checks, updates, and system backups for office IT systems.
  • Assist in implementing patches, upgrades, and security measures in collaboration with the IT infrastructure team.
3. Training & User Guidance
  • Provide guidance and basic training to staff on the effective use of office automation tools and IT systems.
  • Prepare simple user guides, FAQs, and training materials to promote self-service and reduce recurring issues.
4. Incident & Ticket Management
  • Record, track, and manage support requests via helpdesk ticketing systems (e.g., ServiceNow, Jira, Zendesk).
  • Ensure timely resolution and escalate complex issues to senior IT teams when necessary.
5. Documentation & Reporting
  • Maintain accurate logs of incidents, solutions, and recurring issues for future reference.
  • Generate regular reports on support activities, resolution times, and system performance.
6. Collaboration & Deployment
  • Work closely with business teams to understand IT needs and align support services with business requirements.
  • Assist in deploying, testing, and configuring new IT systems or productivity tools.
Role Requirements
  • Diploma or Degree in IT, Computer Science, or related field
  • 1–3 years’ experience in IT support/helpdesk/desktop support
  • Strong knowledge of Microsoft Office, Teams, SharePoint, and Google Workspace
  • Familiar with helpdesk/ticketing systems (e.g., ServiceNow, Jira, Zendesk)
  • Basic knowledge of networking and computer hardware
  • Good troubleshooting and problem-solving skills
  • Strong communication and interpersonal skills
  • Able to handle multiple tasks and work well under pressure
  • Relevant certifications (e.g., CompTIA A+, Microsoft Office Specialist, ITIL) will be an advantage
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