Service Operational Support Manager

Overview

Sandvik Mining and Rock Solutions (SMR) is a global leading supplier of equipment and tools, parts, services, digital solutions and sustainability-driving technologies for the mining and infrastructure industries. One of our key success factors are our 17,000 dedicated employees – the ones who brought us to the market-leading position we hold today, and the ambassadors of our brand and culture. To continue attracting, engaging, and developing top talents in a relevant way for our business, we’re now making a move towards an even more employee-centric, digital and agile approach.

At Parts and Services Sandvik, our focus is on delivering tailored aftermarket solutions that are specifically designed and engineered to meet the unique needs of our customers worldwide. Our comprehensive offerings encompass a wide range of products, including parts, digital solutions, services, and maintenance support. What sets us apart is our global presence and OEM advantage, enabling us to provide unmatched value to our customers. With our deep understanding of Sandvik's equipment and industry expertise, we leverage the collective knowledge of skilled individuals and integrate streamlined processes and systems. We do whatever it takes to ensure equipment runs and operates at its full potential.

About The Role

As a Service Operational Support Manager , you will play a pivotal role in driving operational excellence across our service organizations within India, China and South East Asia. You will be part of the Parts & Services Service Operations Management team and will report directly to the VP Service Operations.

Your mission is to ensure our service operations are efficient, cost-effective, and exceed customer expectations. You will:

Responsibilities

• Champion continuous improvement, lean practices, and standardization across service operations.
• Support Service Digital Transformation
• Support implementation and execution of global standards, processes and systems
• Provide inputs and supports for Real Estate team
• Partner with Service Excellence Team to ensure seamless execution of processes, standards and improvement plans, for workshops and Field services
• Partner with CSM and Portfolio Managers to ensure seamless execution and introduction of contracts and products.
• Ensure compliance with Sandvik’s EHS policies and standards.
• Provide strategic input to Business Line Managers, CSMs, Portfolio managers, Service Excellence and Digital Transformation Teams on service requirements, offerings and technical support capabilities.
• Support Business Performance Manager and monitor service contracts in the respective Sales Areas to ensure performance meets or exceeds contractual obligations and cost targets.
• Support service workshops in the respective Sales Areas operations, ensuring optimal cost, utilization, quality, and cycle times.
• Support field service execution and performance management in the respective Sales Areas.
• Drive KPIs including workshop efficiency, service utilization, order intake vs. forecast, WIP aging, and service profitability.

Your Profile

We are looking for a results-driven and experienced leader with a strong background in service operations and heavy engineering. The ideal candidate will have:

• At least 5 years of experience in a management or leadership role.
• A background in Engineering or Business Administration (minimum 5 years preferred).
• Proven experience managing heavy engineering workshop facilities.
• Exposure to mobile mining equipment in workshop and field service environments.
• Strong knowledge of service contract management and performance metrics.
• Qualifications or experience in Six Sigma or similar productivity improvement programs.
• A passion for continuous improvement, workforce development, and operational excellence.
• A commitment to EHS standards and a track record of supporting workforce retention and competence development.

Location

Preference is for the successful candidate to be based in Singapore however we are flexible on location.

What we offer

We offer you an interesting role in an international business environment as well as opportunities for your professional development. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers. As we operate in an international setting, you need to be fluent in English, both verbally and in writing.

Diversity, Inclusion & Sustainability

Sandvik is committed to diversity, inclusion, and sustainability. We encourage applicants who believe they are the right fit for the role, even if they don\'t meet all the qualifications initially.

Application

Send your application no later than 13 September 2025. Read more about Sandvik and apply through the careers section on the Sandvik website. Job ID: JR .

Notice

Prior to this recruitment, we have already decided which advertising channels and marketing campaigns we wish to utilize, and we respectfully decline any contact from marketing or recruitment agencies regarding additional channels or campaigns.

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