Customer Service Specialist

4 weeks ago


Singapur, Singapore Heraeus Electronics Full time
Customer Service Specialist (Manufacturing)

This position is responsible for ensuring the efficiency and effectiveness of the Order-To-Cash (OTC) process, maintaining customer satisfaction, and supporting the customer service team's performance and continuous improvement initiatives.

Job Responsibilities:

  • Providing reference pricing from SAP and issuing SAP quotations to support sales in pricing strategies.
  • Customer Inquiry Handling: Managing customer inquiries to deliver professional support and resolve issues.
  • Order Processing: Receiving and processing various customer orders, coordinating with production planning to meet delivery dates, managing consignment stock, and monitoring hedging prices in SAP.
  • Customer Master Data and Material Management: Requesting new customer numbers, coordinating material number releases, and handling engineering change requests.
  • Regulatory Compliance and Ad-Hoc Tasks: Participating in certification processes and other initiatives, and performing tasks as assigned by the supervisor.

Job Requirements:

  • Diploma or higher in any field.
  • Minimum of 5 years' experience in customer service and SAP.
  • Knowledge of SAP OTC, sales, pricing, logistics, and supply chain processes.
  • Effective team collaboration skills.
  • Ability to adapt in a fast-paced environment.
Seniority Level
  • Mid-Senior level
Employment Type
  • Full-time
Job Function
  • Customer Service
Industries
  • Semiconductor Manufacturing, Appliances, Electrical, Electronics, and Chemical Manufacturing
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