Customer Care Specialist

Join to apply for the Customer Care Specialist role at CSA Group Employment Status: Regular • Time Type: Full time BUILDING A WORLD CLASS TEAM STARTS WITH YOU CSA Group’s vision is to make the world a better, safer, more sustainable place. Headquartered in Canada with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products to meet safety, performance and environmental impact standards. Our employees make a difference in people’s lives through the work we do. We’re looking for people like you to help make it happen. Job Summary The Customer Care Specialist (CCS) promotes continued growth and superior customer service for new business and current customers within an assigned territory. Serves as an internal sales and customer contact for initial inquiries, quotes and service within an assigned area and to provide support. Follows up on sales and marketing opportunities via e-mail and phone communications. Supports and promotes continued growth of new business for CSA Group TIC services. Responsibilities Provides guidance to SAMs, Technical Specialists, other CCS, Operation Managers, PGMs, Certifiers, and Field Services. Works with New Account Managers (NAMs), Strategic Account Managers (SAMs), peers, Technical Specialists and Operations staff. Supports the Sales process by providing preliminary information to prospective contacts/leads and current customers. Contacts current customers and promotes CSA certification and testing services for new business opportunities. Prepares proposals and provides support for customers, including Notices and FIR Findings. Promotes CSA services by contacting current clients who are using competitors and other testing and certification agencies. Maintains input of new/existing client information into CRM- Salesforce. Assists and supports Strategic Account Managers in their annual goals to increase bookings. Works with Marketing to provide administrative and coordination support for events, including pre-work, scheduling, mailings, marketing materials, and customer contacts. Follows up on open quotations and sales opportunities. Researches customer accounts, identifies opportunities for growth and generates interest. Provides information and input into the Commercial Unit to help establish new opportunities and focus areas for CSA Group TIC services. Education And Experience Post-secondary education required. 3-5 years of Sales or Marketing experience. Understanding of CRM- Salesforce and Workday is a plus. Knowledge of the TIC and Safety Certification industry is a plus. Skills Computer proficiency in Word, Excel, PowerPoint, and Microsoft Outlook or an equivalent CRM application. Excellent verbal and written English communication skills. Excellent phone and customer service skills. Detail oriented and able to handle multiple tasks. Able to maintain positive contacts within all levels of the organization to exchange, explain and interpret information or ideas and follow up on client requests. CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. If you require accommodation in the interview process, please contact Seniority level Mid-Senior level Employment type Full-time Job function Other Industries Public Safety We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr