Customer Care Specialist

4 weeks ago


Singapur, Singapore COMFORTDELGRO ENGINEERING PTE. LTD. Full time

Job Responsibilities:

  • Handle all customer requests for modifications, repairs, and maintenance.
  • Provide professional and suitable repair recommendations, including any additional necessary work.
  • Manage all documentation related to costing, claims, and vehicle history.
  • Assist customers during vehicle check-in.
  • Foster good customer relations and ensure satisfaction with all services and inquiries.
  • Prepare repair quotations and cost estimates.
  • Request spare part costs from the Supplies & Logistics department.
  • Respond to customer inquiries via phone.
  • Attend to walk-in customers.
  • Perform administrative tasks, including cash collection when necessary.
  • Prepare sales and order closing reports.
  • Carry out any other duties assigned by the supervisor.
  • Assist in service recovery during customer complaints when needed.
  • Maintain a warm and friendly relationship with customers.
  • Consistently uphold the company’s customer service standards.
  • Help compile reports for fleet customers.

Job Requirements:

  • Minimum NITEC in Automotive Technology
  • At least 3 years of experience in the Automotive Industry
  • Good communication skills
  • Able to work independently with minimal guidance
  • Possess a valid Class 3 driving license
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