Operations & Customer Service Specialist

We are seeking a detail-oriented and proactive Operations & Customer Service Specialist to join our team. The ideal candidate will be responsible for managing and processing online orders across platforms such as Shopify, Shopee, Lazada and TikTok.

The role requires extensive experience with SAP for inventory management, order processing, and reporting. You will also provide exceptional customer support, ensuring that all customer inquiries and issues are resolved in a timely and efficient manner.

Key Responsibilities

1. Order Processing

• Manage and process online orders from Shopify, Shopee, Lazada and TikTok.
• Ensure accurate and timely order fulfilment, from order entry to delivery.
• Coordinate with warehouse teams to manage inventory levels and order dispatch.
• Monitor and update order status in respective e-commerce platforms.

2. SAP Management

• Utilize SAP for managing inventory, processing orders, and generating reports.
• Conduct regular checks to ensure data accuracy in SAP.
• Collaborate with the finance department for order invoicing and payment reconciliation.
• Generate sales and inventory reports using SAP for analysis and forecasting.

3. Customer Support

• Address customer inquiries, concerns, and complaints across multiple e-commerce platforms.
• Provide exceptional customer service via email, chat, and phone.
• Resolve order-related issues, including returns, exchanges, and refunds, in accordance with company policies.
• Maintain detailed records of customer interactions and resolutions in the CRM system.

4. Platform Management:

• Update product listings, pricing, and promotions on Shopify, Shopee, Lazada, and TikTok.
• Monitor platform performance and suggest improvements to enhance customer experience.
• Collaborate with the marketing team to implement promotional campaigns across e-commerce platforms.
• Track and analyze customer feedback to identify trends and areas for improvement.

5. Data Analysis and Reporting:

• Leverage Power BI to create dashboards and visualizations for tracking key performance indicators (KPIs).
• Analyze data from SAP and e-commerce platforms to identify trends and drive business insights.

Key Requirements

• Proven experience in operations, customer support, or e-commerce management.
• Proficiency in SAP for inventory management and order processing.
• Experience with Shopify, Shopee, Lazada, and TikTok order management.
• Strong problem-solving skills and attention to detail.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Strong organizational skills with the ability to manage multiple e-commerce platforms simultaneously.

Neoasia is committed to seeking and distributing products that are clinically proven to be safe, effective and of highest quality.

Since its inception in 1995, Neoasia has been dedicated to bringing the most technologically advanced aesthetic equipment and skincare products to the medical community and consumers.

Priding itself as the setter for high standards in aesthetic technology, Neoasia recognizes the need for aesthetics practitioners to maintain their art at its peak. Combining cutting-edge technologies with exceptional relationships and premier services, Neoasia continues to keep their clients at the forefront of aesthetic trends, keeping their fingers on the pulse of global aesthetic market and bringing only the finest technologies that ensure safety and optimal results, all through science.

Neoasia's corporate headquarter is situated in Singapore, with our distribution networks extended to Malaysia, Brunei, Indonesia, Vietnam, The Philippines and China. Our secured geographical coverage of clinics, hospitals and retail outlets in the region is your guarantee to greater distribution and marketing services.