Employee Relations Advisor Specialist

Overview

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

As an Employee Relations (ER) Advisor Specialist, you will be responsible for:

• Guidance and Compliance: Provide expert guidance to management on employee relations matters, ensuring compliance with employment laws and company policies.
• Investigation: Conduct thorough investigations into intricate, HR-related employee grievances and ethics cases, resolving conflicts and recommending appropriate actions.
• Consultation: Handle consultation actions such as TUPE, with external support for larger actions.
• Terminations: Handle sensitive, in-depth, and escalated involuntary terminations, with involvement in all involuntary exits in certain countries.
• Labor Relations (APAC Countries):
  • Administer and facilitate work agreements between works councils, unions, employees, and managers.
  • Support FIS Works Council leaders/presidents, draft proposals, and communicate between parties and unions as appropriate.
  • Investigate complaints raised to the works councils.
  • Manage workplace relationships between employees, management, and unions.
  • Serve as a point of contact for labor inspections and queries.
• Training: Deliver training programs for managers and employees on employee relations topics, such as conflict resolution and effective communication.

• Conflict Resolution/Negotiation: Ability to mediate disputes and negotiate agreements effectively.
• Knowledge of Employment Laws: In-depth understanding of local and international employment laws and regulations.
• Problem Solving: Strong analytical skills to identify issues and develop effective solutions.
• Empathy: Ability to understand and share the feelings of others, fostering a supportive work environment.
• Active Listening: Excellent listening skills to fully understand and address employee concerns.
• Communication Skills: Strong verbal and written communication skills to convey information clearly and effectively.
• Organizational Abilities: Exceptional organizational skills to manage multiple tasks and priorities efficiently.
• Strategic Oversight: Ability to provide strategic direction and oversight in employee relations matters.
• Compliance Expertise: Strong knowledge of compliance requirements to ensure adherence to laws and regulations.
• Employment Law Knowledge: Demonstrating a working knowledge of employment law.
• Microsoft Office Proficiency: Showing proficiency in Microsoft Office applications, such as Excel and Word.
• Confidentiality: Demonstrating an ability to work with confidential information.
• Market Awareness: Clear understanding of and strong focus on the external market, competitors, regulatory, and marketplace trends.
• Attention to Detail: Attention to detail, analytical/reasoning, interpersonal, organizational, and problem-solving skills.
• Cross-Functional Teamwork: Ability to work effectively in a cross-functional team environment.
• Data Analysis: Ability to draw accurate conclusions from raw data.
• Interpersonal Skills: Ability to interface with all levels of employees.
• Flexibility: Ability to prioritize, multi-task, and maintain flexibility in a fast-paced, changing environment.
• Relationship Building: Ability to establish and maintain effective working relationships with employees, vendors, clients, and the public.
• Judgment and Business Acumen: Sound judgment, business acumen, influencing skills, and proactive approach to effectively address sensitive employee issues.

Minimum of 10 years of experience in employee relations, labor relations, or a related HR field.

At FIS, you can learn, grow and make an impact in your career. Our benefits include:

• Flexible and creative work environment
• Diverse and collaborative atmosphere
• Professional and personal development resources
• Opportunities to volunteer and support charities
• Competitive salary and benefits

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.