DBA Expert

Sybase & PostgreSQL team in Singapore is responsible for day-to-day operational services on the infrastructure of Europe (mainly France, UK) and Asia remotely from Singapore. France infrastructure represents approximately 80% of the worldwide production activities of CA-CIB in Singapore.

Role Overview:

Sybase & PostgreSQL Expert is a technical expert role within the Database team and will be responsible for managing, administration and supporting the Sybase & PostgreSQL Database technologies for the bank. He/She will be the technical point of contact for the Run team and a technical L3 resource for Sybase & PostgreSQL database services in CA-CIB. As such, he/she will provide support for all production support activities within the Database team in Singapore. He/She is accountable for the overall health and stability of the technical solutions within his scope and must effectively work with technical peers such as architects, peer experts, and project teams on technology road maps and projects.

Scope of Duties:

The Expert has a wide spectrum of responsibilities and actions. Person will be responsible for the following (but not limited to) responsibilities in day-to-day work:

• Act as the last level of escalation for the team members.
• Own Incident, Problem and change management process for the team.
• Assign technical tasks and manage delegation.
• Animate the team to encourage collaboration and sharing of practices.
• Participate in the recruitment process for the team.

As the Expert of his/her scope of activity, he/she:

• Is actively involved in incident management (fault investigation, resolution escalations of all monitoring alerts and user initiated problem calls/tickets) and request management.
• Is the final technical approver for any changes into Sybase and PostgreSQL technology and is accountable for any technical changes in the environment from a RUN/BAU perspective.
• Is involved in projects like End of Life, New Builds, migrations and technical upgrades of the solution managed by the team.
• Participates in global Infra events (like Power down and DR Tests).
• Ensures activity is performed in compliance with norms, standards, processes and procedures.
• Ensures documentation is up to date and relevant for use.
• Leads the continuous improvement initiatives.
• Responsible to drive and deliver root cause for any high severity issues.
• Focus on automation and optimum use of the team to improve efficiency.
• Maintain appropriate knowledge to ensure to be fully qualified to undertake the role.

Legal and Regulatory Responsibilities:

• Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer/Compliance Officer.
• Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. Complete all mandatory training as required to attain and maintain competence.

Job Specific Environment and/or Organization:

• Fluent in English.
• Work schedule is mainly focused to support Asia and EMEA (Paris) time zone; however, may have to support during non-office hours for critical incidents or escalation as per the assigned on-call support requirements.
• Rotational Shift schedule is followed.
• Work Hours: 2 PM – 11 PM SGT (with 1 week of General shift 9 AM – 6 PM SGT).

Education:

• Bachelor Degree / BSc Degree or equivalent in relevant discipline.

Experience:

• 8 - 10 years of Sybase & PostgreSQL DBA experience in administration and management of IT Database technologies primarily Sybase ASE & Replication, PostgreSQL cluster with replication solutions.
• Bachelors/masters/engineering graduate or equivalent technical degree in Information Technology or Computer Science.
• Knowledge of different domains of IT Security.
• Working & hands-on experience in administering the DB technologies.
• Must have experience in working in similar Production setup in Run (Operations) mode.
• Ability to apply risk based approach while working on assigned responsibilities.
• Experience in defining, implementing, and enforcing Database Security policies for data security solutions.
• Must have working experience in a Large enterprise level environment, working experience in financial organization is preferred.
• Excellent analytical, communication and documentation skills.
• Ability to organize work and prioritize tasks as per the needs of Production Operation’s needs.
• Must have strong understanding of ITIL processes and comfortable working in process-oriented environments.

Entity:

About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB): Crédit Agricole CIB is the corporate and investment banking arm of Crédit Agricole Group, the 10th largest banking group worldwide in terms of balance sheet size (The Banker, July 2022). 8,600 employees in more than 30 countries across Europe, the Americas, Asia-Pacific, the Middle-East and North Africa, support the Bank's clients, meeting their financial needs throughout the world. Crédit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital market activities, investment banking, structured finance, commercial banking and international trade. The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients. For more information, please visit

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