DBA Expert

4 days ago

Singapur, Singapore Crédit Agricole Group Full time

The Sybase & PostgreSQL team in Singapore is responsible for day-to-day operational services on the infrastructure of Europe (mainly France, UK) and Asia remotely from Singapore. France infrastructure represents approximately 80% of the worldwide production activities of CA-CIB in Singapore.


Role Overview:
The Sybase & PostgreSQL Expert is a technical expert role within the Database team and will be responsible for managing, administering, and supporting the Sybase & PostgreSQL Database technologies for the bank. He/She will be the technical point of contact for the Run team and a technical L3 resource for Sybase & PostgreSQL database services in CA-CIB. As such, he/she will provide support for all production support activities within the Database team in Singapore. He/She is accountable for the overall health and stability of the technical solutions within his scope and must effectively work with technical peers such as architects, peer experts, and project teams on technology road maps and projects.


Scope of Duties:


Job Responsibilities:
The Expert has a wide spectrum of responsibilities and actions. The person will be responsible for the following (but not limited to) in day-to-day work:

  1. Act as the last level of escalation for team members.
  2. Own Incident, Problem, and Change Management processes for the team.
  3. Assign technical tasks and manage delegation.
  4. Animate the team to encourage collaboration and sharing of practices.
  5. Participate in the recruitment process for the team.

As the Expert of his/her scope of activity, he/she:

  1. Is actively involved in incident management (fault investigation, resolution escalations of all monitoring alerts and user-initiated problem calls/tickets) and request management.
  2. Is the final technical approver for any changes to Sybase and PostgreSQL technology and is accountable for any technical changes in the environment from a RUN/BAU perspective.
  3. Is involved in projects like End of Life, New Builds, migrations, and technical upgrades of the solution managed by the team.
  4. Participates in global Infra events (like Power down and DR Tests).
  5. Ensures activity is performed in compliance with norms, standards, processes, and procedures.
  6. Ensures documentation is up to date and relevant for use.
  7. Leads continuous improvement initiatives.
  8. Is responsible for driving and delivering root cause analysis for any high severity issues.
  9. Focuses on automation and optimum use of the team to improve efficiency.
  10. Maintains appropriate knowledge to ensure full qualification to undertake the role.
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