SoW Uplift Program Coordinator

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Job Reference #: BR

Job Type: Full Time

Your role

We are seeking a detail-oriented and all-roundsed business analyst to join our major regulatory remediation program aimed at uplifting our existing client’s Source of Wealth (SOW) for GWM Hong Kong and Singapore. This Remediation program coordinator role will be pivotal as the conduit of communication between the Front Office (CAs) and external vendors to facilitate clear understanding of requirements, timelines, and expectations. The case managers will ensure key performance indicators (KPIs) for their respective market segments are met including completion rates, while maintaining high standards of quality in delivery. The ideal candidate will have a strong background in the wealth management business, some client service, KYC process knowledge and has the ability to work collaboratively across various departments.

Your team

As the Remediation program coordinator for the SOW Uplift Program, you will:

• Case Oversight: Monitor the end-to-end progress of KYC case files. Track status, proactively address bottlenecks, and ensure timely submission of accurate documentation from the Front Office.
• Escalation Point: Act as the first line of escalation for vendor related issues within the assigned business line. Identify and resolve policy or process-related queries in collaboration with Business Risk Organization or Financial Crime Prevention.
• Quality and Compliance Coordination: Ensure Front Office accountability for the completeness and accuracy of client-provided information. Work with vendors to clarify deficiencies and communicate feedback constructively to Front Office stakeholders.
• Process Improvement: Identify trends or recurring issues in the SOW uplift process. Provide feedback to Program manager to improve operational efficiency, communication flow, or client experience.
• Documentation & Reporting: Maintain clear and accurate records of all communications, escalations, and decisions. Generate and present periodic progress reports to senior stakeholders.

Your expertise

• 5-8 years of experience in the banking industry, preferably with experience in the wealth management business
• Preferably with 2–3 years of experience in client onboarding, KYC/AML operations, or relationship management within financial services
• Preferably with experience in large-scale, bank-wide regulatory remediation programs or similar initiatives
• Good understanding of AML/KYC regulatory frameworks and front-to-back onboarding and/or periodic review process and workflows
• Excellent stakeholder management and communication skills, including the ability to influence and negotiate with senior front-office staff
• Problem-solving mindset with the ability to resolve conflicts and manage escalations effectively
• High attention to detail and ability to work under pressure and manage deadlines
• Familiarity with KYC tools, workflow systems, and CRM platforms is an advantage

About Us

UBS is the world’s largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.

We have a presence in all major financial centers in more than 50 countries.

How We Hire

We may request you to complete one or more assessments during the application process. Learn more

Join us

At UBS, we know that it’s our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We’re dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. We also recognize that great work is never done alone. That’s why collaboration is at the heart of everything we do. Because together, we’re more than ourselves.

We’re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.

Disclaimer / Policy Statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other

Industries

• Banking, Financial Services, and Investment Banking

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