Vice President, Interface Solutions

About Citco

Citco is a global leader in fund services, corporate governance, and related asset services with staff across 80 offices worldwide. With more than $2 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

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Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver seamless client experience.

As a core member of our Portfolio DataOps team, you will be working with some of the industry’s most accomplished professionals to deliver award-winning services for complex fund structures that our clients can
depend upon.

The Portfolio DataOps department manages all aspects of portfolio and market data exchange, operating with dual operational and strategic mandates. We ensure the integrity and completeness of client portfolios, overseeing trade processing, electronic data exchange interfaces, client portfolio reconciliation, and outbound portfolio extract reporting.

The Interface Solutions group is responsible for the majority of data flows, inbound and outbound, for various Citco applications including Æxeo and Ephesus. As a global group with representation in Asia Pacific, Europe and North America, Interface Solutions provides business support for all CFS offices on a global basis. This support must be provided seamlessly and the various regions work together cooperatively.

This role will be played within the Market Data team as part of the broader Interface Solutions department within Portfolio DataOps. The global Market Data Business Group (MDBG) works with all internal teams to ensure the proper establishment of client OTC Securities and the accuracy of listed security reference and pricing data. The MDBG Team uses its in‑depth knowledge of financial instruments and our Company’s proprietary accounting system to investigate all issues relating to system functionality and instrument reference and pricing data.

• Negotiate contracts and manage vendor relationships, including onboarding new clients and reviewing vendor offerings.
• Manage high-tier client relationships and tasks related to market data, such as Bloomberg, Refinitiv, ICE, and Markit EDM.
• Work collaboratively with development teams to migrate services to cloud platforms and forecast resources for continuous improvements.
• Analyze and prioritize client development requests and participate in fiscal year-end audits.
• Review and recommend procedural improvements to enhance efficiency.

• Leadership and Team Management: Lead, mentor, and manage cross-functional teams, aligning them with company goals while prioritizing activities based on impact to client experience and adhering to SLAs and deliverables.
• Project & Processing Oversight: Oversee large-scale projects, ensuring timely, within scope, and budget-compliant delivery; surface data feed completeness and processing status; identify and address operational challenges with innovative solutions.
• Process Improvement & Standardization: Expertise in process optimization, continuous improvement (Lean, Six Sigma), and efficiency enhancements, with a focus on diverse client relationships, integration methods, complex instruments, and data workflow presentation across systems.
• People Management: Foster a culture of continuous learning and growth through coaching, mentoring, talent nurturing, and creating clear career paths, while demonstrating strong leadership, emotional intelligence, and effective communication.
• Operational Strategy and Execution: Develop and implement operational strategies to enhance efficiency, quality, and customer satisfaction, while supporting global initiatives and aligning long-term operational strategies with business objectives.
• Data – Driven Decision Making: Embrace a data-first approach, proficiently analyzing datasets and implementing automation to extract insights and drive informed business decisions.
• Collaboration: Work closely with executives and departments to align operational goals with business strategy, gather client-specific knowledge, manage stakeholders, and support communication in the NAV process.
• Risk Management: Identify and address operational risks, ensure processes align with risk tolerance, and foster a culture where issues are viewed as learning opportunities without fear of reporting.

• You have a degree qualified in an IT/Business related discipline – Bachelor’s Degree in Accounting, Finance, Economics, Computer Science or relevant field.
• 8+ years in Financial Services with an exposure to Data Procurement / Management
• Strong understanding of financial products and strategies that a hedge fund might use; financial product knowledge includes Domestic, Global and OTC security markets, Fixed Income and derivative product knowledge.
• General knowledge of databases or experience using SQL Server (T-SQL) and/or Oracle is required
• Hedge fund administration / operations experience
• Strong written and verbal communication skills, including confidence in managing upward/downward communication channels
• Experience managing and motivating a team, preferably in a virtual team setting
• Experience taking ownership of visible client issues and the ability to manage sensitive client escalations effectively
• Recognize when to escalate issues and keep senior management and other stakeholders informed

Your wellbeing is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection