Assistant Lead Analyst

1 week ago


Singapore Synapxe Full time

2 weeks ago Be among the first 25 applicants

  • Successful candidate will work with the existing team for assuming primary/secondary support for various application systems
  • Perform required KTLO (24/7) tasks on rotational basis
  • Cross support for multiple institutions
  • System config and/or setup for institutions on-going operational needs
Position Overview
  • Successful candidate will work with the existing team for assuming primary/secondary support for various application systems
  • Perform required KTLO (24/7) tasks on rotational basis
  • Cross support for multiple institutions
  • System config and/or setup for institutions on-going operational needs
Role & Responsibilities
  • Provide on-going application support and be involved in various stages of the SDLC with lead project teams
  • Perform user requirement analysis for enhancements to existing systems
  • Evaluate potential solutions and make recommendations to resolve business problems
  • Involvement in the system integration testing phase prior to implementation
  • Liaise closely with business users and build good rapport
  • Liaise closely with project teams on test case reviews, application testing, supporting application patches and upgrades in accordance with project methodologies and policies
  • Support the team in defining change requirements, tracking and documentation
  • Provide application maintenance support (certain activities may occur after office hours)
  • Liaise closely with interfacing systems users and support teams on routine support issues or enhancements
  • Assist team in Change Approval Board and Pre-commissioning preparations
  • Front users in problem investigations and resolutions
  • Review Vendor SLA reports
  • Create/Update SOPs
  • Support transition phases from project to operations
Requirements
  • Degree in Computer Science, Computer Engineering or equivalent.
  • 5-7 years of relevant working experience
  • Successful track record in service management, user and vendor management (good to have)
  • Experience in MS Windows environment & application support
  • Strong analytical skills and ability to work independently
  • Experience in healthcare industry is an added advantage
  • Experience in SAP FICO is an added advantage
Apply Now

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Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Administrative
Industries
  • IT Services and IT Consulting

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