
Assistant Lead Analyst
1 week ago
2 weeks ago Be among the first 25 applicants
- Successful candidate will work with the existing team for assuming primary/secondary support for various application systems
- Perform required KTLO (24/7) tasks on rotational basis
- Cross support for multiple institutions
- System config and/or setup for institutions on-going operational needs
- Successful candidate will work with the existing team for assuming primary/secondary support for various application systems
- Perform required KTLO (24/7) tasks on rotational basis
- Cross support for multiple institutions
- System config and/or setup for institutions on-going operational needs
- Provide on-going application support and be involved in various stages of the SDLC with lead project teams
- Perform user requirement analysis for enhancements to existing systems
- Evaluate potential solutions and make recommendations to resolve business problems
- Involvement in the system integration testing phase prior to implementation
- Liaise closely with business users and build good rapport
- Liaise closely with project teams on test case reviews, application testing, supporting application patches and upgrades in accordance with project methodologies and policies
- Support the team in defining change requirements, tracking and documentation
- Provide application maintenance support (certain activities may occur after office hours)
- Liaise closely with interfacing systems users and support teams on routine support issues or enhancements
- Assist team in Change Approval Board and Pre-commissioning preparations
- Front users in problem investigations and resolutions
- Review Vendor SLA reports
- Create/Update SOPs
- Support transition phases from project to operations
- Degree in Computer Science, Computer Engineering or equivalent.
- 5-7 years of relevant working experience
- Successful track record in service management, user and vendor management (good to have)
- Experience in MS Windows environment & application support
- Strong analytical skills and ability to work independently
- Experience in healthcare industry is an added advantage
- Experience in SAP FICO is an added advantage
NOTE: It only takes a few minutes to apply for a meaningful career in HealthTech - GO FOR IT
Seniority level- Mid-Senior level
- Full-time
- Administrative
- IT Services and IT Consulting
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