Assistant Lead Analyst

3 weeks ago

Singapore Synapxe Full time
Overview

We are hiring an assistant lead analyst for our Programme.Operations.Digital department to provide the 2nd level support for HealthHub application including maintainence , operations and KTLO support.

Responsibilities
  • Provide level 2 application support, liaise with level 1, level 3 and other support teams to resolve issues, defects and user queries within defined SLA
  • Log and track incidents, service requests and change requests via ITSM tools
  • Lead and coordinate with support teams for application maintenance activities such as monthly maintenance, application patching, security fixes, upgrades and hotfix deployments
  • Prepare, update and maintain project documentation and work processes/SOPs
  • Identify opportunities to automate manual processes and improve user experience
  • Work with procurement team and vendors to procure software and services
  • Provide 24/7 primary application maintenance and support
Requirements
  • 4-10 years experience in IT industry, inclusive of minimum 2 years experience in IT application support and operations.
  • Experience supporting mobile applications, web-based applications and complex integrated applications.
  • Good understanding of IT technologies, methodologies and processes including SDLC and Agile.
  • Strong problem-solving skills, analytical skills and ability to work independently.
  • Excellent communication and interpersonal skills.
  • Good track record in managing business users and working with technical support teams.
  • Experience in healthcare industry is an added advantage.
  • Degree/Diploma in Information Technology, Computer Science or equivalent.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • IT Services and IT Consulting
#J-18808-Ljbffr

  • Lead Analyst

    2 days ago

    Singapore National Skin Centre(S) Pte Ltd Full time

    -Family Group: Administration **DSRB Lead Analyst** **Dept: Group Research** **National Healthcare Group HQ** *** All research conducted in NHG premises or involving NHG staff is under the ethical oversight of the NHG Domain Specific Review Board (DSRB). You can be part of this highly motivated team to ensure that rights, safety and welfare of...

  • Assistant Lead Analyst

    2 weeks ago

    Singapore Synapxe Full time

    Associate Business Analyst - PM (Cluster Office) Join to apply for the Associate Business Analyst - PM (Cluster Office) role at Synapxe . Position Overview The Associate Business Analyst provides analytical support for the development of technology solutions that meet business needs. The role partners with stakeholders to identify, clarify, and document...

  • Business Analyst Lead

    1 week ago

    Singapore ACCA Careers Full time

    Join to apply for the Business Analyst Lead role at ACCA Careers 3 days ago Be among the first 25 applicants Join to apply for the Business Analyst Lead role at ACCA Careers Get AI-powered advice on this job and more exclusive features. Lead the business analysis efforts within Agile development teams, ensuring alignment with project goals and objectives....

  • Lead Analyst

    2 weeks ago

    Singapore TikTok Full time

    Lead Analyst - Global Security Organisation Client Services - TikTok, Singapore Lead Analyst - Global Security Organisation Client Services - TikTok, Singapore 2 days ago Be among the first 25 applicants ResponsibilitiesThe mission of TikTok's Global Security Organization is to build and earn trust by reducing risk and securing our businesses and products....

  • Assistant Lead Analyst

    2 weeks ago

    Singapore Synapxe Full time

    Position Overview The Associate Business Analyst provides analytical support for the development of technology solutions that meet business needs. The role partners with stakeholders to identify, clarify, and document business requirements. It also assists in assessing the viability and effectiveness of solution options that can address these needs....

  • Lead Business Analyst

    6 days ago

    Singapore Ascenda Loyalty Full time

    **Nice to meet you! We are Ascenda.** Ascenda is a global provider of innovative loyalty solutions and operates premium rewards propositions for major financial services and travel brands worldwide. As a trusted partner powering over 70 of the world’s leading rewards programs, Ascenda develops end-to-end solutions to address the most meaningful challenges...

  • Lead Data Analyst

    1 week ago

    Singapore beBeeData Full time $80,000 - $120,000

    Lead Data Analyst OpportunityWe are seeking a skilled Lead Data Analyst to join our team. This is an exciting opportunity for a detail-oriented and analytical individual who can effectively analyze complex data sets and provide actionable insights.About the Role:This position involves leading a team of data analysts in developing and implementing data-driven...

  • Assistant Manager

    3 weeks ago

    Singapore Sea-lead Full time

    Job title Assistant Manager - Accountant Department Finance Direct reports Managing Director Job purpose This role will be responsible for financial reporting, analysis and finance related duties pertaining to ship management activities. Main tasks and responsibilities Comply with IMS and all relevant international rules and regulations Ensure all duties are...

  • Assistant Lead Analyst

    6 days ago

    Singapore Synapxe Full time

    Associate Business Analyst - PM (Cluster Office)Join to apply for the Associate Business Analyst - PM (Cluster Office)role at Synapxe . Position Overview The Associate Business Analyst provides analytical support for the development of technology solutions that meet business needs. The role partners with stakeholders to identify, clarify, and document...

  • L2 SOC Analyst

    1 week ago

    Singapore INSYGHTS SECURITY PTE. LTD. Full time

    **About the Role** We are seeking a skilled and self-motivated **Level 2 SOC Analyst**to take a leading role in cyber threat operations within our MSSP SOC environment. This role also involves operating as a **Subject Matter Expert (SME)**and mentoring junior L1 analysts. As a senior analyst, you are expected to respond to **high-priority escalated cases...