Customer Service Officer, Fraud

2 days ago

Singapore UOB Full time
Overview

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description
  • Respond to scam-related inquiries and case escalations from the Contact Centre, ensuring accurate documentation and timely resolution of customer concerns.
  • Verify the authenticity and completeness of cases before escalating to relevant teams, adhering to internal fraud investigation protocols and maintaining high service standards.
  • Collaborate with internal stakeholders to ensure prompt follow-up and resolution of customer feedback and requests related to fraud and scam incidents.
  • Track and monitor case progress, ensuring all actions are completed within defined service turnaround times.
  • Maintain detailed and accurate records of case activities using internal case management systems, ensuring traceability and compliance with regulatory requirements.
  • Identify and escalate recurring scam patterns or anomalies to senior team members for further investigation and analysis.
  • Stay informed on current fraud-related policies, procedures, and scam trends to provide accurate and up-to-date guidance to customers.
  • Ensure compliance with relevant regulations and industry best practices in the handling of scam-related incidents.
  • Demonstrate empathy, professionalism, and discretion when managing sensitive customer issues, contributing to a positive and reassuring service experience.
Job Requirements
  • Diploma or equivalent qualification; a degree in Business, Finance, or related field is an advantage.
  • Customer service experience (minimum 1 year) is an advantage, preferably in a contact centre, financial services environment, fraud investigation or law enforcement.
  • Fresh graduates with a strong willingness to learn and a customer-first mindset are also encouraged to apply.
  • Familiarity with fraud case management systems and regulatory compliance is a plus.
  • Detail-oriented with good analytical and problem-solving abilities.
  • Strong communication and interpersonal skills.
  • Candidates with multilingual capabilities are preferred.
  • Proficiency in Mandarin is preferred to support Mandarin-speaking customers.
  • Ability to work under pressure and manage multiple cases simultaneously.
  • Intermediate computer skills, including proficiency in Microsoft Office and secure data handling practices.
  • Willingness to work shifts, weekends, public holidays, and perform overtime when required.
Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a Difference

#J-18808-Ljbffr

  • Customer Service Officer, Fraud

    2 weeks ago

    Singapore UOB Full time

    About UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...

  • Customer Service Professional

    2 weeks ago

    Singapore beBeeFraudService Full time $40,000 - $60,000

    This is a job opportunity for an experienced customer service professional to join our team. The successful candidate will be responsible for handling customer inquiries and case escalations related to fraud.Job DescriptionThe Customer Service Officer, Fraud role requires strong communication and interpersonal skills to handle sensitive customer issues with...

  • Customer Service Manager for Fraud Cases

    5 days ago

    Singapore beBeeCustomerService Full time $800,000 - $1,000,000

    Job OverviewWe are seeking a highly skilled Customer Service Manager for Fraud Cases to join our team.Key ResponsibilitiesAct as the primary point of contact for customers reporting fraudulent activities on their retail banking accounts.Oversee the end-to-end resolution of escalated scam cases, ensuring timely and effective communication with...

  • Fraud Service Specialist

    2 days ago

    Singapore beBeeScam Full time $45,000 - $75,000

    ">Job TitleCustomer Service Officer, Fraud">Job OverviewWe are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Officer. In this role, you will be responsible for responding to scam-related inquiries and case escalations from the Contact Centre.You will work closely with internal stakeholders to ensure prompt...

  • Senior Officer

    17 hours ago

    Singapore beBeeFraud Full time $4,000 - $6,000

    Job Title: Senior Officer, Fraud Contact Center"> ">Description:"]The Fraud Contact Center is responsible for managing and mitigating fraud risks within the organization. As a Senior Officer, you will play a critical role in ensuring that our customers are protected from fraudulent activities.">Key Responsibilities:">">Develop and implement effective...

  • Banking Fraud Prevention

    6 days ago

    Singapore D L RESOURCES PTE LTD Full time

    **Training Programme Details** - There will be an initial 6 - 7 weeks training programme whereby you will be required to pass a On the Job Training, Role-Play, Theory Assessment (on different banking products/services/CRM System Usage/Business Processes) in order to be posted to your work teams (2 attempts given). - Minimum attendance required (95%) in order...

  • Customer Service Officer

    1 week ago

    Singapore D L RESOURCES PTE LTD Full time

    **Responsibilities**: - Ensures highest standard of service delivery to our customers. - Respond and react in a timely manner to escalate fraud / scam service request. - Investigate transactions flagged as suspicious timely. - Maintains confidentiality of the Bank’s customers and data. - Identifies and resolves customer issues and enquires received via...

  • Chief Fraud Prevention Officer

    4 days ago

    Singapore beBeeFraud Full time $90,000 - $120,000

    Job Title: Fraud Team LeadOverview:As a fraud prevention and investigation team lead, you will play a critical role in leading the fraud detection and analysis team within a fast-paced environment.Your responsibilities include overseeing fraud detection operations, conducting in-depth investigations, identifying fraud trends, and implementing mitigation...

  • Anti-Fraud Specialist

    2 weeks ago

    Singapore beBeeFraud Full time $25,000 - $40,000

    Job Title: Banking Fraud PreventionWe are seeking proactive and service-oriented professionals to take on the pivotal role of Fraud Prevention & Customer Protection Officers. As the first line of defence, you will identify and respond to fraud and scam-related cases, provide crucial support and advisory to customers, and uphold compliance with MAS...

  • Customer Service Advocate

    7 days ago

    Singapore beBeeCustomerExperience Full time $4,000 - $6,000

    Job DescriptionWe are seeking a dedicated customer service professional to assist customers experiencing fraud or scam activity on their banking accounts.This role requires strong communication skills, a deep understanding of retail banking products, and a passion for delivering exceptional customer experiences while ensuring each case is treated with care...