Anti-Fraud Specialist
1 day ago
We are seeking proactive and service-oriented professionals to take on the pivotal role of Fraud Prevention & Customer Protection Officers. As the first line of defence, you will identify and respond to fraud and scam-related cases, provide crucial support and advisory to customers, and uphold compliance with MAS regulations.
Key Responsibilities:
- Respond professionally to customer inquiries and resolve queries efficiently.
- Promptly handle suspected fraud and scam cases; gather evidence and escalate for investigation.
- Maintain confidentiality and adhere to PDPA and MAS Notice 626 regulations.
- Educate customers on various fraud types (e.g., phishing, job scams, impersonation, investment scams).
- Guide customers on bank services and self-help tools.
- Accurately document call logs and follow up on outstanding cases.
- Stay current on fraud trends, banking procedures, and system tools through ongoing training.
- Identify and flag mule/funnel accounts to relevant business units or compliance teams.
Requirements:
- No prior experience is required; comprehensive training will be provided.
- Previous experience in call centre, banking, or anti-fraud investigation roles is advantageous.
- Clear, pleasant speaking voice with strong communication and interpersonal skills.
- Good command of English and basic Microsoft Office skills.
- Analytical, detail-oriented, and able to thrive in a fast-paced environment.
- Willingness to work rotational shifts, including weekends and Public Holidays.
- Team player with a strong sense of responsibility and service excellence.
Rotational shift schedules will be discussed during interviews.
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