Fraud Service Specialist

2 days ago

Singapore beBeeScam Full time $45,000 - $75,000
">Job Title

Customer Service Officer, Fraud

">Job Overview

We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Officer. In this role, you will be responsible for responding to scam-related inquiries and case escalations from the Contact Centre.

You will work closely with internal stakeholders to ensure prompt follow-up and resolution of customer feedback and requests related to fraud and scam incidents. Your primary goal will be to maintain detailed and accurate records of case activities using internal case management systems.

In addition, you will identify and escalate recurring scam patterns or anomalies to senior team members for further investigation and analysis. This role requires a strong willingness to learn and adapt to changing situations.

">Requirements
  • Diploma or equivalent qualification; a degree in Business, Finance, or related field is an advantage.
  • Candidate should have a minimum of 1 year of customer service experience, preferably in a contact centre, financial services environment, fraud investigation or law enforcement.
  • Fresh graduates with a strong willingness to learn and a customer-first mindset are also encouraged to apply.
"],

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