Senior/Patient Service Associate, NUHS Diagnostics

5 days ago


Singapur, Singapore NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD. Full time

Patient Service Associates (PSA) provide frontline counter services to patients. PSA is to assist patients by checking patient’s service/order requirement, managing patient queues, handle basic enquiries (e.g. appointment booking) and to provide administrative support to medical technologists and radiographers. Job Responsibilities Responsible for reception of all appointment and walk-in patients at the Diagnostics counters Ensure 2 patients’ identifiers (NRIC & Name) are verified for all patients when handling patient registration electronically (i.e. EPIC, LIS, RIS, POS, BSS.) and verifying tests ordered by doctors. Accurate appointment scheduling / booking and registration for eligible mammogram patients via Breast Screen Singapore (BSS) portal Registration of mammogram patients are done accurately via BSS portal, including updating of patient particulars such as mailing address and contact number. Relevant instructions are communicated effectively to patients prior to their procedures/tests, chaperon patients to changing or counselling room where applicable. Handle enquiries and provide prompt and courteous service delivery to internal and external customers. Responsible for payment collection when assigned to cashier duties and ensure tally of end-of day sales with cash settlement and other transaction records. Ensure Medisave Authorization Forms (MAF) are filled in accurately with patients’ endorsement and approval, and all Medisave transactions are captured accurately in EASIPOS Accurate application of promotions and discount vouchers appropriately and to validate its utilization via EASIPOS Support administrative function to centre in-charge including but not limited to dispatching of lab and x-ray reports, proper record and documentation of courier services. Performing duties as assigned by reporting officer Meet customer service and quality KPI as determined by department Follow up and support reporting officer in handling patient relation issues Adhere to policy and standard operating procedure Accurate and meticulous in performing cashiering duty when assigned Job Requirements GCE “A”/ “O”/ “N” levels or Higher / NITEC qualification Service-oriented and patient-focused Proactive and resilient with the ability to work independently and in a team Ability to multi-task and work in a fast-paced environment Good writing, interpersonal and communication skills Aspire for service excellence and process improvements Additional Information Working Hours : 42 hours/week (5.5 days work-week) Working Location : NUHS Diagnostics Clinics (within National University Polyclinics at the Western region of Singapore) #J-18808-Ljbffr



  • Singapur, Singapore NUHS@Home Full time

    Lead, Communications, Patients & Partnerships ( ) About is Singapore’s largest hospital-at-home program. We bring hospital-level acute care directly into patients’ homes through clinical expertise, technology enablement (remote monitoring, video consultations), and strong community partnerships. Our multidisciplinary teams deliver care that matches the...


  • Singapur, Singapore NUHS@Home Full time

    Overview Join , an innovative and transformative healthcare initiative at the National University Health System. We are looking for a forward-thinking Physiotherapist to play a key role in revolutionising patient care within our Hospital-at-Home program. This flexible role, available as full or part-time, allows you to practice at the top of your license,...


  • Singapur, Singapore National University Health System Full time

    Overview The Radiographer is responsible for providing prompt diagnostic imaging services to the patient, ensuring patient safety and proper care of equipment. Assist Centre In-charge/Senior or Principal Radiographer to guide and supervise junior and student radiographers when required. Responsibilities Perform general radiographic examinations and/or at...


  • Singapur, Singapore National University Polyclinics Full time

    Job ID: 2507 Job Function: Allied Health Institution: National University Health System The Radiographer is responsible for providing prompt diagnostic imaging services to patients, ensuring patient safety and proper care of equipment. Assist Centre In-charge/Senior or Principal Radiographer to guide and supervise junior and student radiographers when...


  • Singapur, Singapore National University Hospital Full time

    Career in the Hospital Join our incredible team at the National University Hospital (NUH), where we believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities. At NUH, we are driven by a shared purpose – to lend a helping hand...


  • Singapur, Singapore National University Polyclinics Full time

    Senior Medical Laboratory Scientist/Medical Laboratory Technologist, NUHS Diagnostics* Job ID: 3763 Job Function: Allied Health Institution: National University Health System Reporting to Centre-IC, the Medical Laboratory Technologist (MLT) is responsible for the daily operations and administration of the laboratory to ensure compliance with regulations and...


  • Singapur, Singapore Singapore General Hospital Full time

    Join to apply for the Senior Patient Service Associate, Patient Financial Services role at Singapore General Hospital . 1 day ago Be among the first 25 applicants. Job Description You will provide accurate and timely processing of bills and charges, deposits, as well as financial counseling to all SGH patients. Job Requirements Diploma in any discipline...

  • Staff Nurse I

    1 week ago


    Singapur, Singapore NUHS@Home Full time

    Overview The nurse provides nursing care to patients who require acute medical treatment but who are able to be cared for in their homes rather than in a hospital. The nurse works in collaboration with physicians and other healthcare professionals to develop and implement care plans, monitor patient progress, and educate patients and their families on...

  • Staff Nurse I

    4 weeks ago


    Singapur, Singapore NUHS@Home Full time

    The nurse provides nursing care to patients who require acute medical treatment but who are able to be cared for in their homes rather than in a hospital. The nurse works in collaboration with physicians and other healthcare professionals to develop and implement care plans, monitor patient progress, and educate patients and their families on self-care...


  • Singapur, Singapore National University Hospital Full time

    (Senior) Associate Executive, Communications Join our incredible team at the National University Hospital (NUH), where we believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities. At NUH, we are driven by a shared purpose –...