Resource Allocator

1 week ago

Singapore dnata Airport Services Full time
Summary
The Resource Allocator is responsible for maximizing the utilization of resources and providing the dynamic resource allocation plan to the Operational shift in-charge, by optimally allocating the key operational resources (including manpower and equipment).
Duties And Responsibilities
  • Accountable for ensuring that the allocation of resources is undertaken independently, without prejudice, and in-line with the planned business needs, the dynamic real-time operational demands, and the unscheduled customer requirements; whilst achieving the targeted levels of the current Service Level Agreements
  • Manage the issued rosters and ensure optimal staff coverage
  • Pre-plan deployment and decide on overtime necessary to meet service standards
  • Actively work with the Operational shift in-charge by providing expert advice, input, and direction in order to respond to dynamic changes during the shift; actively review allocation plans and make recommendations as to whether replacement or over-time is required. Undertake actions as agreed to update the administrative section regarding staff non-attendance
  • Maintain regular co-ordination and communication, to ensure that the decision support systems deliver functional results and are configured in-line with the operational needs. Keep up-do-date with all the existing and new system functionalities for the systems relevant to the allocation function
  • Work as part of a team of Resource Allocators ensuring smooth handover to and from colleagues on shift duties, and covering for other departments or areas as required
  • Liaise with the dnata Operations Control Centre (dOCC) and communicate any issues that will affect a handled flight or other departments proactively
  • Ensure compliance with all workplace safety, security, and health policies and procedure
  • Perform any ad-hoc duties as assigned by the reporting manager or department head
Requirements
  • Minimum N/O level equivalent
  • 4-5 years of experience (of which at least 2 years in a Supervisory Role) in a Ground handling/Airline industry or resource allocation experience in another industry.
  • Must have excellent analytical skills and planning skills for Rostering, Over Time Planning and Leave administration
  • Previous experience of and proficiency in using existing decision support systems in use for Resources Allocation is desirable distinct advantage
  • Must possess advanced computer skills with an awareness of specialist applications, packages, program languages, and high proficiency of MS-Office
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