Chief Operating Officer

The Group is a leading global hospitality management company headquartered in Asia, with an extensive portfolio of hotels and resorts spanning across gateway cities in Asia, Europe, the Middle East, New Zealand, and North America. For over three decades, the organization has been synonymous with timeless elegance, genuine hospitality, and a deep commitment to creating memorable guest experiences that reflect the essence of each destination it serves. Rooted in a proud heritage that blends Asian warmth with Western sophistication, the Group’s philosophy revolves around delivering authentic, people-centered service. Its hotels and residences range from contemporary city landmarks to heritage properties steeped in cultural legacy, each designed to offer guests distinctive experiences marked by comfort, care, and connection. The Group’s portfolio includes owned, managed, and franchised hotels operating under diverse brands that cater to luxury, premium, lifestyle and midscale segments. Its properties are strategically located in key gateway cities and business hubs across the globe, serving both leisure and corporate travelers with consistently high standards of quality and value. With a culture that prizes growth, excellence, entrepreneurship, and transformation, the organization remains dedicated to shaping the future of global hospitality. Its leadership vision emphasizes collaboration, inclusivity, and service innovation, ensuring that every guest experience is elevated and every employee empowered to achieve their full potential. As it continues to grow its international footprint, the Group remains committed to preserving its heritage of warmth, authenticity, and excellence in everything it does. About the Role The Chief Operating Officer (COO) will play a pivotal role in leading global operations, driving commercial and profitability, enhancing service excellence, and sustaining brand relevance across an evolving hospitality landscape. Reporting directly to the CEO, the COO will oversee the performance of the Group’s international hotel portfolio, leading teams across multiple regions to achieve operational and financial targets while preserving the company’s distinct heritage and service ethos. The role demands a commercially astute, culturally agile leader with deep operational expertise, capable of translating strategic priorities into tangible results across owned, managed, and franchised assets. Key Responsibilities Strategic Leadership Define and execute the Group’s global operating strategy in alignment with corporate growth objectives and long-term business vision. Drive cross-regional performance and foster collaboration across Commercial, Finance, HR, and Development teams. Lead transformation initiatives in digital hospitality, guest engagement, and brand experience to strengthen the Group’s market positioning. Support the CEO and Executive Committee in shaping corporate strategy, portfolio development, and capital investment priorities. Operational Excellence Oversee operational performance across the global portfolio, ensuring consistent delivery of brand standards, guest satisfaction, and service quality. Develop and implement a comprehensive operational excellence framework with measurable KPIs across efficiency, service, and profitability. Strengthen owner and asset management relations, ensuring operational initiatives align with investor objectives. Promote a culture of continuous improvement, ensuring operational agility and resilience. Commercial and Financial Performance Partner with the Chief Financial Officer and Chief Commercial Officer to optimize revenue, margin, and return on investment across the portfolio. Identify opportunities for cost efficiency, yield management, and product enhancement. Provide operational insights to support capital allocation, new development projects, and property repositioning initiatives. Enhance operational analytics and reporting to support data-driven decision-making. Growth and Development Partner with Development and Technical Services to assess new market opportunities, conversions, and management contracts. Oversee the operational integration of new openings, ensuring compliance with global standards and brand ethos. Provide operational input on design, concept development, and renovation programs to ensure alignment with guest expectations and financial returns. Support the Group’s expansion strategy through innovation, market intelligence, and operational readiness. Qualifications and Experience Minimum of 20 years’ leadership experience in global hospitality operations, including at least 10 years in senior executive or regional COO/VP Operations roles. Proven track record in managing multi-brand, multi-market hotel portfolios with ownership and franchise models. Strong financial acumen with expertise in P&L management, asset performance, and commercial strategy. Demonstrated success in driving operational transformation, digital innovation, and guest experience enhancement. Experience in Asia-Pacific, the Middle East, and Europe preferred; understanding of diverse market dynamics and cultural nuances essential. Exceptional communication, negotiation, and stakeholder management skills with the ability to influence across ownership, board, and operational levels. Personal Attributes Strategic thinker with a disciplined, execution-driven mindset. Inspirational leader with a global outlook and deep respect for cultural diversity. Strong sense of integrity, humility, and accountability. Passionate advocate of service excellence, innovation, and sustainability. Resilient and adaptable in navigating dynamic global markets and evolving consumer expectations. Seniority level Executive Employment type Full-time Job function Management and Strategy/Planning Industries Hospitality, Travel Arrangements, and Hotels and Motels #J-18808-Ljbffr