Command Center Analyst
1 day ago
This role is responsible for the day-to-day monitoring of network and infrastructure operations. You will deliver excellent customer service, troubleshoot issues, and elevate incidents for internal and external stakeholders contacting the Command Center. This is a shift-based role, requiring flexibility for rotating schedules. What You’ll Do Work a 12-hour morning shift on a rotating schedule (3-4 days working in a week including weekends/PHs) Deliver Tier I network support and customer service for mission-critical, 24/7 Data Centers. Participate in a weekly on-call rotation supporting 24/7 operations. Provide both proactive and reactive assistance to external customers. Support the network environment—logging unfamiliar issues, owning resolution efforts, or escalating as required. Receive, triage, and respond to incoming phone calls, emails, and portal tickets from internal and external users. Detect and analyze alarms to perform basic fault isolation and troubleshooting; elevate to Tier II, Tier III, or management when needed. Generate and publish incident, maintenance, and advisory notifications for internal and external stakeholders at site or regional levels. Prioritize tasks to meet defined KPIs and service-level commitments. Maintain clear, effective communication with Tier II, Tier III, and management for urgent or high-priority cases. Document incidents, maintenance, and problem details in real-time. Ensure customer SLAs are consistently met. Maintain current knowledge through training—both internal and external—as well as continued education and professional development. What You’ll Need Minimum 1 year of experience in a 24/7 Network Operations Center, Contact Center, or equivalent environment. At least 4 year of customer service or technical support experience in data center environment. Strong written and verbal communication skills for both colleagues and customers. Ability to multi-task and effectively prioritize responsibilities. Self-discipline and commitment to meet deadlines consistently. Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified. EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD) By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at . You acknowledge that you have read, understood, and agree with the Privacy Policy. #J-18808-Ljbffr
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Singapur, Singapore DIGITAL INVESTMENT MANAGEMENT PTE. LTD. Full timePosition Title: Command Center Analyst I Location: Singapore Your role The Command Center Analyst – I is responsible for the day-to-day monitoring of network and infrastructure operations. Provides customer service, troubleshooting, as well as incident escalation for all internal and external customers contacting the Global Command Center. The role is...
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Command Center Analyst I
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Singapur, Singapore Digital Realty Full timeJob Description Join to apply for the Command Center Analyst I role at Digital Realty . Location Singapore Your role The Command Center Analyst – I is responsible for the day-to-day monitoring of network and infrastructure operations. Provides customer service, troubleshooting, as well as incident escalation for all internal and external customers...
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Singapur, Singapore Digital Realty Full timeOverview Location: Singapore Position Title: Command Center Analyst I Job Responsibilities Provide Tier I network and customer service support for mission-critical 24/7 data centers. Deliver both proactive and reactive support to internal and external customers. Support DLR’s network environment by troubleshooting issues, owning unfamiliar tasks through to...
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Command Center Analyst I
4 weeks ago
Singapur, Singapore Digital Realty Full timeOverview Location: Singapore Position Title: Command Center Analyst I Job Responsibilities Provide Tier I network and customer service support for mission-critical 24/7 data centers. Deliver both proactive and reactive support to internal and external customers. Support DLR’s network environment by troubleshooting issues, owning unfamiliar tasks through to...
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