Command Center Analyst I
4 days ago
Position Title: Command Center Analyst I Location: Singapore Your role The Command Center Analyst – I is responsible for the day-to-day monitoring of network and infrastructure operations. Provides customer service, troubleshooting, as well as incident escalation for all internal and external customers contacting the Global Command Center. The role is shift based and may be required to work on a rotating schedule. What you’ll do Provide Tier I network and customer service support for mission critical 24/7 Data Centers Participate in the weekly 24/7 on-call schedule Provide proactive and reactive assistance to all external customers Provide support for the DLR network environment including problem solving, ability to take ownership of unfamiliar tasks and problems and see through to completion or elevate as needed. Receive, triage and action incoming phone calls, emails and portal tickets from internal and external customers Detects and analyze alarms to provide basic fault isolation and troubleshooting, escalating to Tier II, Tier III and management if necessary. Generate and publish internal and external customer notifications and updates relative to Incidents, Maintenance and Advisories specific to site or regional impact Prioritize work properly to meet established KPI measures and commitments. Responsible for Customer and Internal Updates Establish effective lines of communication with Tier II, Tier III and management to ensure cases are flagged that require immediate attention. Thorough documentation of incident, maintenance and problem details in near real-time. Ensure SLA’s are met as per customer agreement. Maintain and update current knowledge and skills through internal and external training, continuing education and professional associations What you’ll need 1 year of experience working in a 24/7 Network Operation Center, Contact Center or equivalent 1 year of Data Center experience Basic knowledge of BMS systems Basic knowledge of Data Center infrastructure 1 year of experience providing customer service or technical support or equivalent Excellent written and oral communication skills, able to engage with colleagues and customers Ability to multi-task and prioritize job requirements Strong follow-through and initiative to stay with issues until they are resolved Discipline and commitment to meet deadlines. Self-motivated and able to work on issues independently with limited supervision Effective organizational skills and attention to detail. Basic skill in Microsoft Operating Systems, Office Suite and Visio. Strong analytical and problem-solving skills. #J-18808-Ljbffr
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Command Center Analyst I
2 weeks ago
Singapur, Singapore Digital Realty Full timeJob Description Join to apply for the Command Center Analyst I role at Digital Realty . Location Singapore Your role The Command Center Analyst – I is responsible for the day-to-day monitoring of network and infrastructure operations. Provides customer service, troubleshooting, as well as incident escalation for all internal and external customers...
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Command Center Analyst I
4 weeks ago
Singapur, Singapore Digital Realty Full timeOverview Location: Singapore Position Title: Command Center Analyst I Job Responsibilities Provide Tier I network and customer service support for mission-critical 24/7 data centers. Deliver both proactive and reactive support to internal and external customers. Support DLR’s network environment by troubleshooting issues, owning unfamiliar tasks through to...
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Command Center Analyst I
4 weeks ago
Singapur, Singapore Digital Realty Full timeOverview Location: Singapore Position Title: Command Center Analyst I Job Responsibilities Provide Tier I network and customer service support for mission-critical 24/7 data centers. Deliver both proactive and reactive support to internal and external customers. Support DLR’s network environment by troubleshooting issues, owning unfamiliar tasks through to...
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Incident Response Analyst
4 weeks ago
Singapur, Singapore PERSOL APAC Full timeIncident Response Analyst (Command center -data center provider) As Incident Response Analyst , you will be responsible for real-time monitoring and support of mission-critical data center infrastructure and network operations. This role involves Level1 troubleshooting, incident escalation, and customer service for internal and external stakeholders. The...
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Command Center Analyst
2 days ago
Singapur, Singapore PERSOL SINGAPORE PTE. LTD. Full timeThis role is responsible for the day-to-day monitoring of network and infrastructure operations. You will deliver excellent customer service, troubleshoot issues, and elevate incidents for internal and external stakeholders contacting the Command Center. This is a shift-based role, requiring flexibility for rotating schedules. What You’ll Do Work a 12-hour...
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Data Center Engineer
5 days ago
Singapur, Singapore PERSOL APAC Full timeData Center Engineer (Command Center / Network Operations) Salary: Budget up to 4,500–6,000 (basic). Your Role This role is responsible for the day-to-day monitoring of network and infrastructure operations. You will deliver excellent customer service, troubleshoot issues, and escalate incidents for internal and external stakeholders contacting the Global...
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Singapur, Singapore Randstad Singapore Full timeAbout the company Our Client is an established MNC with offices globally. As part of their expansion plan in Singapore, they are looking forward to hire their Senior Network Engineer NOC / Specialist to join their team. About the job Your responsibility involves: Manage, prioritize, and resolve all incoming customer requests from phone calls, emails, and...
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Security Operations Center
4 days ago
Singapur, Singapore Cygnify Full timeSecurity Operations Center (SOC) Analyst - Financial Services Job Title: Security Operations Center (SOC) Analyst - Financial Services About: A leading financial services organisation is seeking a skilled Security Operations Center (SOC) Analyst to join our team in Singapore. Role Overview: As a SOC Analyst, you will be an integral part of our cybersecurity...
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Data Center Ops Analyst
4 weeks ago
Singapur, Singapore PERSOL Full timeYour Role This role is responsible for the day-to-day monitoring of network and infrastructure operations. You will deliver excellent customer service, troubleshoot issues, and escalate incidents for internal and external stakeholders contacting the Global Command Center. This is a shift-based role, requiring flexibility for rotating schedules. What...
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English Teacher
7 days ago
Singapur, Singapore I Can Read Full timeGet AI-powered advice on this job and more exclusive features. About the Company: I Can Read is recruiting qualified English Language Teachers who are passionate about and committed to helping young children to reach their literacy goals. We are a leading international literacy-based learning organisation with more than 20 years of experience in the...
