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Limousine Ambassador

4 weeks ago

Singapore Marina Bay Sands PTE. LTD. Full time

Job Responsibilities
Perform the duties as a limousine dispatcher according to the Limousine Standard Operating Procedures (SOPs)

• Oversees and assign jobs to drivers based on queue list through Limousine Dispatch System (LDS)

• Ensuring all guests' special requests are met, booking details are correct before dispatching out to drivers.

• Rationale the vehicles for any ad-hoc requests and assign vehicle accordingly

• Monitor all drivers' movements during their shifts

• Able to forecast current day's vehicle requirements and activate or stand down outsource disposal fleet based on operational demands.

• Adhere to company policies, compliance guidelines and procedures
Perform the duties as a limousine coordinator according to the Limousine SOPs

• Generate and update daily reports

• Coordinate limousine booking requests, inquiries; handle emails and phone calls

• Perform posting of limousine charges to guest's entitlements or various payment modes using Point of Sale (POS) machine

• Ensure that all completed jobs are correctly charged and posted, and their check numbers are updated in our Limousine Booking System

• Collate and update external vendors daily on bookings for any services that we may require from them, such as coach services or airport meet & greet services

• Perform administrative duties as requested such as filing of reports

• Adhere to company policies, compliance guidelines and procedures

• Perform any ad hoc duties and responsibilities assigned by the Management

Job Requirements
Education & Certification

• Certificate in Hospitality Operations or related field preferred
Experience

• Experience working in hotel operations is preferred.

• Experience working in a service and hospitality industry will be an advantage

• Prior customer service experience or in the same capacity is an advantage

Other Prerequisites

• Service-oriented and a good team player

• Good command of spoken English. Knowledge of additional languages is an advantage

• IT proficient, comfortable using Microsoft Word, Microsoft Excel and Google Maps

• Pleasant personality with excellent listening skills

• Able to work independently

• Able to multi-task and work well under pressure

• Familiar with Singapore roads, Hotel locations, places of interest, entertainment and F&B outlets and residential areas

• Familiar with all Airport and Ferry terminals in Singapore

• Willing to work various shifts, including mornings and afternoons, as well as on public holidays

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