(Senior) Associate Executive

4 days ago

Singapur, Singapore National University Hospital Full time

(Senior) Associate Executive - NUH Centre for Global Health (Medical Concierge) 2-years contract

Join to apply for the (Senior) Associate Executive - NUH Centre for Global Health (Medical Concierge) 2-years contract role at National University Hospital .

About NUH

The National University Hospital (NUH) is Singapore’s leading university hospital, with a heritage dating back to 1905. NUH integrates clinical care with teaching and research, and serves as a hub of knowledge and innovation in healthcare.

About the Department and Purpose of the Position

We are seeking a polished, service-oriented professional to join our Patient Liaison Centre (PLC) team. In this role, you will manage and coordinate the healthcare journey of VVIPs, VIPs and high-net-worth individuals (CIP) from local and international backgrounds. This position plays a critical role in delivering a seamless, personalized, and exceptional care experience across all touchpoints.

Key Responsibilities
  • Act as the primary liaison for VVIP, VIP and CIP patients, providing end-to-end concierge-level service throughout their care journey.
  • Coordinate and facilitate medical appointments, procedures, admissions, and follow-ups in collaboration with clinical and non-clinical departments.
  • Proactively anticipate client needs and preferences to ensure all aspects of care meet the highest standards.
  • Manage logistics, including appointment/treatment scheduling, transport arrangements, documentation, and real-time communication with clients or their representatives.
  • Handle sensitive and confidential information with utmost discretion and professionalism.
  • Provide timely responses to PLC email and phone inquiries, including referrals from General Practitioners (GPs).
  • Assist clients with understanding treatment costs, generating estimates, and facilitating billing, insurance, and payment processes.
  • Ensure referring GPs are kept informed about patient outcomes, care pathways, and services available at NUH.
  • Be adaptable to working non-standard hours (after-hours, weekends) based on client needs.
Key Requirements
  • Diploma or Degree in Hospitality, Healthcare Administration, Business, or a related discipline.
  • Minimum 10 years of experience in client-facing roles, ideally in healthcare, aviation, luxury hospitality, or executive services.
  • Excellent interpersonal, verbal and written communication skills in English; proficiency in additional languages is an advantage.
  • Strong writing skills with the ability to draft professional emails, client updates, and service communications clearly and effectively.
  • Strong emotional intelligence with the ability to handle high-pressure and sensitive situations gracefully.
  • Culturally competent and comfortable working with international clients from diverse backgrounds.
  • Proficient in managing multiple tasks and priorities efficiently.
Preferred Attributes
  • Experience in managing VIP clients or high-profile individuals.
  • Familiarity with healthcare environments and patient coordination workflows.
  • Warm, polished, and professional presence with a client-first mindset.
  • Demonstrated ability to work both independently and collaboratively in a fast-paced setting.
Closing & Applications

When you join NUH, you become part of a dynamic and collaborative environment where expertise, knowledge, and compassion all come together. This role offers the opportunity for personal and professional growth within a rapidly evolving healthcare setting.

Be part of a team that creates a transformative healthcare experience for patients and professionals alike.

Seniority level
  • Mid-Senior level
Employment type
  • Contract
Job function
  • Business Development and Sales
Industries
  • Hospitals and Health Care
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