Omnichannel Project

4 days ago

Singapur, Singapore Louis Vuitton Full time

Omnichannel Project & Operations Manager, South Asia

Join to apply for the Omnichannel Project & Operations Manager, South Asia role at Louis Vuitton

Get AI-powered advice on this job and more exclusive features.

About The Job

As the Omnichannel Project & Operations Manager, you will support the omnichannel team on the rollout of digital projects and oversee the overall project management across all operational areas of the project to ensure alignment with Global and Local teams; ensuring all necessary processes and procedures are properly executed.

As the Omnichannel Project & Operations Manager, you will support the omnichannel team on the rollout of digital projects and oversee the overall project management across all operational areas of the project to ensure alignment with Global and Local teams; ensuring all necessary processes and procedures are properly executed.

Responsibilities
  • Lead omnichannel projects across South Asia by aligning with multiple stakeholders, from initiation and execution to delivery and hypercare. (including matters related to e-commerce platform, order to cash, client services, logistics, payments)
  • Prepare testing scenarios and coordinating user acceptance tests execution, including order placement (checkout, payment, etc.)
  • Support on digital launch preparation for both technical & operation aspects, to lead User Ability Testing (UAT) and identify key website defectives to optimize online purchase experience.
  • Set up Standard of Procedures (SOP) for E-commerce operations on the process of digital order management; product return & refund; packaging & delivery.
  • Manage order management team and vendors to maintain E-commerce order management executions including knowledge sharing and coaching.
  • Continuously optimize Omnichannel business performance and enhance client experience.
  • Manage a team of 2 project coordinators.
Qualifications
  • Prior working experience in project management or digital / retail operations, or experience in omnichannel projects across diverse markets.
  • Deep understanding on e-commerce operations or platform management, including payments, fraud management, logistics and delivery processes.
  • Experience with analytics tools (e.g. Power BI, Google Analytics) to derive actionable insights that enhances customer experiences.
  • Strong problem-solving skills with the ability to manage operational incidents and continuously improve processes.
  • Analytical and detail oriented with a global view/mindset.
  • Excellent communication skills with ability to collaborate with cross-functional teams with different objectives and culture.
  • Highly agile with the ability in dealing with ambiguity and stress; able to work within tight deadlines.
  • A pronounced can-do attitude, complemented by the capability to multi-task, the ability to prioritize tasks and the flexibility to handle changing requirements in a fast-paced, dynamic environment.
  • Knowledge of Salesforce is a plus.
Job Details
  • Seniorities: Mid-Senior level
  • Employment type: Full-time
  • Job function: Management and Manufacturing
  • Industries: Retail Apparel and Fashion, Retail Luxury Goods and Jewelry, and Retail

Referrals increase your chances of interviewing at Louis Vuitton by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Regional Omnichannel and E-commerce Manager/Senior Manager

    4 days ago

    Singapur, Singapore Richemont Full time

    Regional Omnichannel and E-commerce Manager/Senior Manager Permanent The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united...

  • Vice President, Digital

    2 days ago

    Singapur, Singapore DBS Bank Full time

    Vice President, Digital & Omnichannel Experience Lead - DBS Digital Advisory, Consumer Banking - (WD76181) Business Function: As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and...

  • Project Manager

    4 days ago

    Singapur, Singapore IT Consultis Full time

    Bring your innovative ideas to the highly-talented and driven Strategy and Production teams at ITC to deliver world-class digital solutions. About the job As a Digital Project Manager at ITC, you’ll drive impactful digital projects for Fortune 500 clients across China and APAC. You’ll manage end-to-end delivery of complex initiatives, including...

  • Project Manager

    4 days ago

    Singapur, Singapore BDx Data Centers Full time

    BDx is Asia’s fastest-growing data center platform, delivering colocation, build-to-suit, managed services, and interconnection solutions for hyperscalers, large enterprises, and AI customers. Operating across high-growth markets—including Indonesia, Hong Kong, Singapore, and Taiwan—BDx currently boasts 110+ MW of contracted capacity, with a land bank...

  • Project Manager

    4 days ago

    Singapur, Singapore FUJIFILM Business Innovation Asia Pacific Full time

    Overview Direct message the job poster from FUJIFILM Business Innovation Asia Pacific Talent Acquisition Partner with Morgan McKinley About FUJIFILM Business Innovation FUJIFILM Business Innovation is a leading provider of document and digital solutions, enabling businesses to transform and thrive in the digital era. Headquartered in Singapore for the Asia...

  • Visual Merchandising

    4 days ago

    Singapur, Singapore Cheil Singapore Full time

    Established in 1973 with headquarters in Seoul, South Korea, Cheil Worldwide is one of the world’s leading integrated marketing communications networks, with more than 7,200 employees globally in more than 54 offices in 46 countries. We are inviting candidates for the position of: We are seeking a Visual Merchandising & Branding Project Manager to join our...

  • Product Manager

    4 days ago

    Singapur, Singapore Love, Bonito Full time

    About us Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are Southeast Asia’s leading womenswear brand, headquartered in Singapore, with an omnichannel presence across Hong Kong SAR China, Indonesia, Malaysia and a retail franchise in Cambodia. In addition, we have also expanded into...

  • Product Director, SHOPLINE Singapore

    4 days ago

    Singapur, Singapore SHOPLINE Full time

    Overview About Shopline: SHOPLINE is Asia’s largest smart commerce platform. With our customers in mind, we strive to deliver scalable commerce solutions to merchants of all sizes. We’re a full-featured platform with services including online store opening, O2O solution, retail POS systems, advertising placement, business strategy consultation,...

  • Partnership Manager, Omni-channel platform

    4 days ago

    Singapur, Singapore Income Insurance Limited Full time

    Key Responsibilities Work with the GM to refine and execute overall omnichannel strategy Acquire and drive the development of key strategic partnerships with digital ecosystems and online communities Responsible for driving overall P&L results with specific partners Own and drive a portfolio of strategic initiatives, campaigns and go-to-market plans to...

  • User Experience Designer

    4 days ago

    Singapur, Singapore SHOPLINE Full time

    About Shopline SHOPLINE is Asia’s largest smart commerce platform. With our customers in mind, we strive to deliver scalable commerce solutions to merchants of all sizes. We’re a full-featured platform with services including online store opening, O2O solution, retail POS systems, advertising placement, business strategy consultation, marketing, and more...