Regional Omnichannel and E-commerce Manager/Senior Manager

Regional Omnichannel and E-commerce Manager/Senior Manager

Permanent

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

WHY CARTIER?

Join Cartier and step into a world where luxury meets innovation, elegance blends with creativity, and tradition embraces avant-garde design. As a globally acclaimed jeweler and watchmaker with a heritage spanning over 170 years, we\'re more than our products; we\'re custodians of an extraordinary legacy that continuously sets unparalleled standards in high jewelry, prestigious watches, and exquisite accessories. Cartier is a place where your contributions shape the future of luxury, driving excellence, sustainability, and creativity. Here, your journey with us enriches our shared legacy, inviting you to become an integral part of Cartier\'s illustrious story.

HOW YOU WILL MAKE AN IMPACT

In this role, you will support drive the convergence of online and offline retail experiences to deliver a seamless, elevated journey for our clients.

This role demands a thoughtful blend of strategic leadership and hands-on execution – integrating various touchpoints across retail platforms in SEAO region. You will lead a lean team, partner cross-functionally, and take ownership of our platform performance.

Your key responsibilities include:

• Develop and deploy a comprehensive omni-channel roadmap aligned to SEAO business objectives and market opportunities.
• Identify and capitalize on opportunities to integrate online and offline channels, creating a seamless and personalized experience for clients, enhancing the overall client journey.
• Define, track KPIs across channels to identify growth levers and refine ongoing initiatives.

Client Journey & Experience:

• Embed a client-first mindset across e-Commerce and omnichannel activities.
• Activate clienteling programs that leverage both online and offline channels to elevate service standards and deepen loyalty.
• Translate client insights and feedback into actionable improvements across touchpoints.
• Work closely with retail teams to align online and offline strategies and initiatives – not limited to messaging, operations, and service delivery.
• Design and develop programs/tools that empower retail staff to deliver enhanced in-store client experience.
• Stay abreast of the latest e-commerce trends and promote shared understanding (such as knowledge sharing, best practices sharing) between e-commerce and retail teams.

E-Commerce Ownership & Commercial Optimization:

• Oversee the performance of e-Commerce platform, ensuring a best-in-class user experience that drive online sales growth.
• Identify and execute commercial opportunities based on analytics and market dynamics.
• Proactively implement strategies to improve website conversion rates, average order value, and customer lifetime value.
• Provide oversight on site operations (include platform enhancements) and manage seasonal and campaign rollouts in partnership with relevant teams.

Budget Management:

• Manage budget planning and reporting, ensuring resources are allocated effectively to achieve strategic objectives.
• Continuously evaluate resources and re-prioritize based on impact and ROI.
• Lead and mentor a small team in SEAO; creating a strong sense of internal community where team members connect across markets to exchange ideas and share expertise.
• Foster a collaborative culture that blends operational excellence and problem solving.
• Support team growth via structured feedback and professional development planning.

KEY COMPETENCIES

• Bachelor\'s degree in Business Administration, Marketing, or a related field; MBA is a plus.
• At least 10 years of experience working in luxury retail or omni-channel environment.
• At least 3 years of direct people management or team leadership.
• Proven success in leading and executing omni-channel strategies that drive sales growth and enhance the client experience.
• Deep understanding of luxury retail operations, (i.e., clienteling, CRM, retail technology).
• Strong commercial acumen and analytical skills, with the ability to translate data into actionable insights and decision.
• Bring strong project management skills, capable of leading cross functional initiatives from concept to delivery.
• Experience managing complex stakeholders in a matrix organization.
• Excellent interpersonal and presentation skills.
• Proficiency in e-commerce platforms, CRM systems, and other relevant technologies.

Richemont owns several of the world\'s leading companies in the field of luxury goods, with particular strengths in jewellery, watches and writing instruments. Cartier joined the Group in 1988.