Junior Desktop Support Technician

1 day ago


Singapur, Singapore RAYTON SOLUTIONS PTE. LTD. Full time

5 day work week : Monday to FridayLocation : Changi AirportJunior Support Technician ( $2.2k to $2.5k - can consider with 2 years' experience and paper qualification )Location: IslandwideWork Schedule: 5-day work week (Monday to Friday)Job Responsibilities: ( Preferred ) - On the job training provided• Provide end-user computing device (EUCD) support and troubleshooting• Manage and deploy laptops and related hardware• Handle incidents and service requests via ServiceNow• Support Microsoft 365 applications and services• Administer Microsoft Active Directory (AD)• Provide support for Mac and Apple devices• Ensure high-quality customer service and user satisfaction• Adhere to ITIL best practices (preferred)Requirements:• Experience in EUCD support and deployment• Proficiency in Microsoft 365 and Active Directory• Familiarity with ServiceNow or similar ITSM tools• Hands-on experience with Mac and Apple product support• Good communication and customer service skills• ITIL certification or knowledge is an advantageCustomer Service SkillsMacTroubleshootingHardwareChange ManagementCloud ComputingLaptopsActive DirectoryWindowserviceNowCustomer ServiceDisaster Recovery



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