Junior Desktop Support Technician

3 weeks ago


Singapur, Singapore RAYTON SOLUTIONS PTE. LTD. Full time

Overview

Junior Support Technician ( $2.2k to $2.5k – can consider with 2 years’ experience and paper qualification )

Location: Islandwide

Work Schedule: 5-day work week (Monday to Friday)

Responsibilities
  • Provide end-user computing device (EUCD) support and troubleshooting
  • Manage and deploy laptops and related hardware
  • Handle incidents and service requests via ServiceNow
  • Support Microsoft 365 applications and services
  • Administer Microsoft Active Directory (AD)
  • Provide support for Mac and Apple devices
  • Ensure high-quality customer service and user satisfaction
  • Adhere to ITIL best practices (preferred)
Requirements
  • Experience in EUCD support and deployment
  • Proficiency in Microsoft 365 and Active Directory
  • Familiarity with ServiceNow or similar ITSM tools
  • Hands-on experience with Mac and Apple product support
  • Good communication and customer service skills
  • ITIL certification or knowledge is an advantage
Key Skills
  • Customer Service Skills
  • Mac
  • Troubleshooting
  • Hardware
  • Change Management
  • Cloud Computing
  • Laptops
  • Active Directory
  • Windows
  • ServiceNow
  • Disaster Recovery
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