Manager, Change Communications

Overview

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The Change Management team is a small, focused unit supporting selected strategic initiatives led by the Student and Academic Services Department (SASD), with a key portfolio in the Student Management System (SMS). These projects impact students, staff, and faculty across NTU, and the team provides both advisory support and hands-on change communications for initiatives with significant reach or complexity.

As the Change Communications Manager, you will lead the development, implementation and oversight of change communication programmes for key SASD-led initiatives and, where applicable, for projects across NTU.

Responsibilities

• Develop and implement change communication plans targeted at NTU staff, faculty and students in relation to the university’s key student-related initiatives and other relevant projects like enhancement of student intranet.
• Develop content and direct creative execution to provide a consistent, targeted, and impactful change communication messages.
• Collaborate with the key stakeholders on change communication deliverables, including presentations, communication materials.
• Build and maintain strong partnerships with internal stakeholders to support the planning and delivery of strategic change management and communication initiatives.
• Design and execute targeted campaigns, with a focus on performance tracking and insights to inform future efforts.
• Lead on website content for student intranet related to Student Management System (SMS) and Student and Academic Services Department (SASD) related matters including NTU Education.
• Contribute ideas for new programmes, researching and recommending innovative branding techniques.
• Research and understand key business challenges, stakeholder behaviour, target audiences, competitive activity that impacts programmes within the business and assigned departments.
• Identify and present opportunities for consistency in messaging and user experience across channels including physical signage, digital platforms, and printed materials.
• Stay abreast of trends and developments in marketing and communications within the education sector to inspire continuous improvement.

Requirements

• Degree in Communications or equivalent.
• Candidates with certifications related to communications, such as Certified Strategic Communication Management Professional (CSCMP) or other related, will be considered a strong advantage.

Experience & Expertise

• At least 8 years’ experience in strategic or project communication within a large organisation.
• At least 8 years’ experience in change management, with the ability to effectively communicate and facilitate organisational change initiatives. Experience in business or organisational transformation, or within a consulting environment, is advantageous.
• Strong, versatile copywriting skills to create engaging and impactful content across various channels.

Communication & Interpersonal Skills

• Excellent written and verbal communication skills, including presentation and facilitation.
• Strong interpersonal skills with the ability to build collaborative relationships across diverse stakeholder groups.
• Skilled in crafting clear, concise messaging and managing group dynamics.

Project & Organisational Skills

• Strong planning, coordination, and organisational skills, with the ability to manage multiple projects and shifting priorities.
• Proactive and resourceful in identifying and resolving issues.
• Comfortable working independently and taking ownership of assigned projects.

Technical Proficiency

• Proficient in Microsoft Office, web content management systems (e.g. SharePoint), and graphic design tools such as Canva and Adobe Illustrator.

Personal Attributes

• Demonstrated critical thinking and attention to detail.
• Self-motivated, with a strong sense of urgency and accountability.
• Results-driven, with a focus on delivering quality outcomes.
• Eagerness to learn and grow professionally.
• Adaptable and open to change in evolving circumstances.

We regret that only shortlisted candidates will be notified.

Hiring Institution: NTU

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Business Development and Sales

Industries

• Higher Education

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