Director, Client Consulting

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers and merchants) and solving their strategic problems focused on improving performance and profitability. Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operational and macroeconomics, VCA drives high impact and tangible financial results.

The incumbent will be part of VCA geographic team cluster of Singapore, Malaysia and Thailand (SMT) markets, and will report to the Head of VCA Singapore.

The team is involved in a comprehensive range of consulting services and solutions to our clients, that address unique challenges in areas such as strategic growth, profitability, risk management, digital strategy, and data-driven portfolio management decisions.

If you like to use a fact-based, data-driven solutions to solve for business problems that deliver value and enable Singapore clients to win more business, you should apply.

In this role, you are expected to:

• Proactively engage with consulting and client leadership in regular strategic & planning discussions, cultivate and manage a pipeline of analytic work
• Develop frameworks, approaches, solutions and recommendations that address the most impactful opportunities and challenges
• Partner with peers in other functional areas e.g., marketing, sales, risk, innovation to implement projects in ways that maximize the breadth and depth of Visa’s resources
• Produce insights, analyses and recommendations to improve client performance, boost growth, drive understanding of client issues and provide strategic guidance for client priorities
• Participate in the sales process to qualify opportunities and, using a consultative approach, guide clients to the correct engagement type to address their needs
• Develop engagement pitches, draft proposals and in coordination with account executives secure new consulting assignments with clients
• Deliver consulting engagements, including managing the team of consultants, resolving complex strategic problems, synthesizing recommendations, preparing and delivering client presentations, managing complex project structures
• Manage various systems of record for pricing approvals, internal routing, legal, funding approvals, and accurate revenue recognition
• Develop and deliver client ready presentations in collaboration with junior and senior resources on the team
• Lead advisory initiatives and be the main source of strategic insight and direction to the team
• Use data to manage risks and uncover improvement opportunities

Why this is important to Visa

As a payment consulting arm of Visa, VCA is growing a team of highly specialized experts that can provide best in class payment expertise to the client. We want to bring this expertise closer to our clients by having the Consulting Director in-market in Singapore. We are a global organization leveraging global expertise and best practice with local knowledge and understanding of our client partners. This enables us to deepen our partnership with our clients and bring value to their business.

Qualifications

• 12+ years of consulting experience gained within either a consulting firm, or an in-house strategy function of a financial institution
• Demonstrated ability to manage complex projects and transformation programs at large banks, with clear ability to deliver outcomes
• Comfortable interacting with and presenting to senior management of clients and Visa
• Communicate effectively through empathy and active listening, the ideal candidate will be skilled at understanding his or her audience and able to structure a compelling argument accordingly, skilled at using PowerPoint, data visualization, and pyramid principle storytelling to help clients make the best, fact-based decisions for their business
• Highly collaborative nature with experience working with geographically distributed teams
• Connect data streams to create clear narratives, guide development of storyboards, templates, and visuals
• Draft proposals, lead pitches, and collaborate with partners
• Use data to manage risks and uncover improvement opportunities
• Self-motivated, results oriented individual with the ability to handle multiple projects concurrently

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.