Client Success Director

Overview Client Success Director – Based in Singapore About the Role We’re looking for a Client Success Director to take the lead in driving partnerships with some of the most well-known brands and agencies across the region. This is a highly strategic role where you’ll guide clients on their omnichannel creative, activation, and measurement strategies —powered by one of the industry’s most advanced ad management platforms. You’ll act as a trusted consultant and strategic advisor to senior stakeholders while also managing and mentoring a high-performing team. The role is both client-facing and internally strategic, requiring someone who can balance big-picture thinking with executional excellence. Key Objectives: Build and maintain trusted, long-term client relationships Act as a consultative advisor, providing strategic guidance Retain and grow revenue across existing accounts Lead day-to-day account management Mentor and develop direct reports This is a leadership position within the Client Success organization, working on high-value, top-tier accounts . You’ll develop 12-month account roadmaps, deliver insight-led solutions, and ensure clients extract the full value of their digital marketing investments. We’re looking for someone who thrives in a fast-paced, ad tech-driven environment , is passionate about digital innovation, and can balance commercial acumen with client empathy. Primary Responsibilities: Client Partnerships Own and lead relationships with assigned accounts, acting as the primary senior contact and trusted advisor Build strategic engagement plans, map key stakeholders, and nurture strong client and agency partnerships Present and influence digital marketing strategies that showcase the value of our solutions Lead client-facing meetings including weekly WIPs, workshops, quarterly reviews, and strategy sessions Translate complex concepts into clear, compelling narratives for senior decision-makers Revenue Growth & Commercial Strategy Develop and execute comprehensive account plans with a clear 12-month roadmap Identify and activate opportunities for upsell, cross-sell, and long-term growth Manage forecasting, CRM updates, and revenue pipelines with accuracy and accountability Partner with sales teams on pitches and positioning for new opportunities Mentor team members on commercial strategy and account growth techniques Account Management Oversee day-to-day delivery of client campaigns, ensuring service excellence Collaborate with internal engineering, creative, and operations teams to deliver innovative solutions Monitor performance data to provide insights, optimizations, and strategic recommendations Lead quarterly business reviews and contribute to high-profile pitches and client education sessions Team Leadership Manage, mentor, and develop a team of direct reports Set clear performance goals, provide coaching, and conduct annual reviews Empower team members to confidently lead client interactions and platform demos Act as a senior escalation point for both internal and external needs Required Skills & Experience 7+ years’ experience in digital media, covering account management, project management, sales, or ad operations Proven leadership and people management skills; experience developing and motivating high-performing teams Strong commercial acumen with a track record of revenue growth Excellent written and verbal communication; confident in presenting to executive-level stakeholders Strategic mindset with the ability to turn technical knowledge into actionable marketing strategies Detail-oriented with outstanding project management skills and ability to manage multiple workstreams Strong relationship builder and natural consultant with experience influencing at all levels Proficiency in MS Office (Excel, PowerPoint) and collaboration tools Interested? Please Apply Licence: 11C4388 EA: R #J-18808-Ljbffr