AVP, Senior Voice Engineer

2 weeks ago

Singapur, Singapore THE JAPAN RESEARCH INSTITUTE, LIMITED Full time

Responsibilities

  • Support, maintain and upgrade of Business Communications and IP telephony exchange.
  • Provide support to end user community in three office locations.
  • Support departments such as Treasury, Legal and Internal Audit requests for recording and playbacks.
  • Attend to walk in customers through use of end user technology in Singapore.
  • Conduct remote and on-site troubleshooting.
  • Record technical requirements and issues via a ticketing system (Service Now).
  • Follow-up with clients and customers to resolve issues so as to ensure full operations and functional status of hardware and software.
  • Report customer feed back and ensure continuous service level improvement.
  • Assist with Business Recovery activities.
  • Create Technical Documentation and Guides.
  • Provide testing and evaluation set-up to end users on new applications and technologies.
  • Provide assistance in the relocation and testing of IP phones due to department/employee movements.
  • Work closely with vendors in managing Change and Incident resolution.
  • Support Business in technology refresh and new technology project implementation.
  • Support includes troubleshooting and testing of Voice connectivity across regions.

Requirements

  • A minimum of 3-5 years experience supporting a Bank or Financial Institute with 3 years’ experience in 2nd line support functions within the voice/telecoms industry and experience working with carriers, SIP/VOIP, and general LAN/WAN networking.
  • Experience supporting Trading Floor and Treasury with knowledge in Cloud will be advantageous
  • Good communications and interpersonal skills.
  • Savvy with technology and computer with the passion to provide support to end users.
  • Will be required to perform weekend support or Change.
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