Executive / Senior Executive, Programme Operations
3 weeks ago
NUS-ISS Programme Operations and Client Services (POCS) team is a key function supporting the daily operations of post-graduate and executive education programmes for local, international, and corporate students and learners. The POCS team handles all student and learner administration matters and daily operations, from applications, admissions, course management, examinations, and assessment management to graduation processes. The ideal candidate should have a strong interest in student administration, a keen eye for detail, and possess strong client-centric attributes..
Job Description
- Manage the entire programme operations process for Executive Education and/or Graduate Programmes, including processing learners' applications, administering course and programme enrolment, managing student feedback, executing examination processes, handling learners’ enquiries, and providing an excellent overall learner experience as part of client services.
- Collaborate with other functions to manage key client accounts.
- Support class operations through timetable planning and resource allocation (e.g., classroom booking).
- Lead and/or support events such as student commencement ceremonies and other activities.
- Work in teams to continuously review and improve processes and guidelines to ensure operational efficiency and alignment with industry best practices.
- Perform data analysis and generate reports for both internal and external stakeholders to support decision-making and track progress.
- Provide secretarial support for scheduled monthly meetings, accreditation matters, and the collation and preparation of reports.
- Work closely with teaching and functional staff to enhance client-centricity and operational excellence.
- Undertake ad-hoc projects related to programme operations and student services as needed.
Qualifications
- Bachelor’s degree with at least 2 years of relevant experience in programme operations and customer services, preferably in an educational institute
- Strong communication skills and service-oriented.
- Well organized with good monitoring and follow-up skills within tight deadlines.
- Meticulous and attentive due to the sensitive nature of the work.
- Self-driven, resourceful and excellent team player.
- Proficient with MS office applications especially MS Excel.
- Seniority level Entry level
- Employment type Full-time
- Job function Project Management
- Industries Higher Education
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