Business Service Analyst, DGB Traineeship

3 weeks ago

Singapur, Singapore Ministry of Trade and Industry (Singapore) Full time

Overview The Digital Government for Business (DGB) Division at the Ministry of Trade and Industry is reimagining how Government serves businesses digitally. Our multidisciplinary team works to simplify compliance, improve coordination, and build services that businesses trust and value. We are seeking bold thinkers and passionate collaborators to help transform public service for businesses. Join MTI-DGB for hands-on work that enables the Singapore Government to partner businesses at the “speed of innovation”, improve Government-to-Business experience, and reduce the cost-to-serve. Responsibilities As a Business Services Analyst, you will gain hands-on experience in Service Design and User Research. You will work with a multidisciplinary team of designers, policy officers, developers, and agency stakeholders to streamline licence workflows and application forms. Under the guidance of Service and User Experience Designers, you will drive cross-agency engagements, develop Service Blueprints, and conduct desktop research and analysis that would directly result in recommendations to improve user experiences on the GoBusiness web portal. Your fresh eyes will provide a valuable perspective and allow you to drive desktop research such as UX audits to review the discoverability of licence information and application forms, clarity of content copy, and suitability of alternative communication formats (e.g., infographics). What We Are Looking For Graduates with a growth mindset, who work well in diverse teams, and are comfortable navigating ambiguity. Passionate about user-centred design: experience or knowledge of user research processes, and the desire to drive research activities such as usability testing, A/B testing, stakeholder interviews, surveys. Analytical thinking to translate research findings into actionable recommendations. Clear communicators: able to speak, write and present thoughts clearly and credibly. Independent thinkers: initiative to see what needs to be done and do it. Self-directed but collaborative. Must Have’s Degree or Diploma in Human Computer Interactions, Design, Psychology, Computer Sciences or related disciplines. Work experience (internships included) in Public Service, registering and running business startups, business process re-engineering (e.g., management consulting), software and product design. Bonus Experience (Preferred) UX certification(s) with a Service Design/Research portfolio of real-life client projects. Experience with design tools and prototyping software such as Figma across digital platforms. Experience with process improvement methodologies, service design, service blueprinting, project management, Agile and UX development environments. Seniority level Entry level Employment type Internship Job function Research and Analyst Industries International Trade and Development #J-18808-Ljbffr

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